<p><strong>Business Systems Analyst</strong></p><p><strong>Job Summary</strong></p><p>Our client is seeking a Business Systems Analyst to partner with stakeholders across the organization to improve business processes through the effective use of technology. This role combines business analysis, process improvement, ERP systems, reporting, data analytics, and automation to identify and implement practical, sustainable solutions that support business objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>Business Process Analysis & Solution Design</strong></p><ul><li>Partner with business teams to understand processes, challenges, and opportunities for improvement.</li><li>Document and analyze business processes, identify inefficiencies and control gaps, and translate business needs into system requirements.</li><li>Evaluate and recommend solutions using ERP functionality, Microsoft technologies, third-party applications, automation tools, or custom development where appropriate.</li><li>Assess solution options based on business value, implementation effort, total cost of ownership, risk, and expected return on investment.</li></ul><p><strong>ERP & Business Systems</strong></p><ul><li>Develop a strong understanding of the organization's ERP environment, business processes, data structures, and system integrations.</li><li>Identify opportunities to improve system configuration, workflows, reporting capabilities, and user adoption.</li><li>Research and leverage standard system functionality and available third-party solutions before considering custom development.</li><li>Support integrations, data integrity initiatives, testing, troubleshooting, governance, and ongoing system optimization.</li></ul><p><strong>Reporting, Data & Analytics</strong></p><ul><li>Design and maintain reporting and analytics solutions using tools such as Power BI, Excel, Power Query, and SQL.</li><li>Analyze relational data to answer business questions, validate reports, troubleshoot issues, and transform operational data into meaningful insights.</li><li>Improve manual reporting and spreadsheet-based processes through automation and better reporting practices.</li></ul><p><strong>Implementation & Continuous Improvement</strong></p><ul><li>Develop workflow automations and business applications using low-code/no-code platforms where appropriate.</li><li>Coordinate solution implementation activities, including testing, documentation, training, and change management.</li><li>Build strong relationships with stakeholders and monitor solutions to ensure expected business outcomes are achieved.</li></ul><p><strong>Key Accountabilities</strong></p><ul><li>Deliver practical technology and process improvements that reduce manual effort, improve data quality and system utilization, streamline workflows, and support informed decision-making.</li><li>Contribute to a collaborative, high-performance culture focused on continuous improvement and operational excellence.</li></ul><p><br></p>
<p>Our client is a well-established industrial organization with a strong presence across North America and a long-standing commitment to safety, sustainability, operational excellence, and employee development.</p><p><br></p><p>They are currently seeking an experienced Engineering Superintendent to join their Quesnel, BC operation. This is an excellent opportunity for a senior engineering professional who enjoys working in a complex industrial environment and wants to take ownership of capital planning, engineering projects, maintenance initiatives, and team leadership.</p><p><br></p><p><strong>THE OPPORTUNITY</strong></p><p><br></p><p>This role offers the opportunity to have a significant impact on the ongoing performance and future development of a large industrial facility. You will work closely with engineering, maintenance, operations, contractors, consultants, regulatory agencies, and other stakeholders to ensure projects are delivered safely, efficiently, on schedule, and within budget.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and execute strategic plans for capital, infrastructure, and major expense projects.</li><li>Lead, mentor, and manage the performance of the engineering team.</li><li>Provide technical guidance and direction to project and maintenance engineers and technologists throughout the project lifecycle.</li><li>Oversee projects from initial planning through completion, ensuring they remain on schedule and within budget.</li><li>Establish clear expectations for contractors related to safety, cost, quality, and performance.</li><li>Lead capital project and major maintenance planning and coordination.</li><li>Develop and maintain the site’s 5-year and 10-year capital and major maintenance plans.</li><li>Provide direction regarding the site’s approach to fixed asset inspection and maintenance.</li><li>Coordinate with engineering consultants, contractors, regulatory agencies, insurance providers, and other external stakeholders.</li><li>Support initiatives focused on safety, productivity, environmental performance, quality, and cost improvement.</li><li>Identify opportunities to improve engineering processes, asset reliability, and overall site performance.</li></ul>
<p><strong>Overview</strong></p><p>Our Edmonton-based client is seeking an IT Generalist to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is a hands-on role supporting day-to-day IT operations across multiple locations, requiring strong troubleshooting skills and the ability to work independently in a fast-paced environment.</p><p><br></p><p>Note: This role will be based in the client's primary office but will require travel to various building locations within the surrounding area.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for desktops, laptops, mobile devices, printers, and peripherals</li><li>Troubleshoot and resolve hardware, software, networking, and connectivity issues</li><li>Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint</li><li>Manage user accounts, permissions, onboarding, and offboarding activities</li><li>Deploy, configure, image, and maintain end-user devices</li><li>Support network infrastructure, including switches, wireless access points, routers, and internet connectivity</li><li>Troubleshoot wired and wireless networking issues within Cisco Meraki and Ubiquiti environments</li><li>Assist with network monitoring, system maintenance, and infrastructure upgrades</li><li>Respond to and resolve support tickets via phone, email, and onsite support</li><li>Maintain IT documentation, asset inventories, and knowledge base articles</li><li>Support multiple office locations and provide onsite technical assistance as needed</li></ul>
<p>About the Opportunity</p><p>Our client is seeking a Desktop Support Specialist to join their team in a fast-paced professional services environment. This role is ideal for someone who enjoys working directly with end users, troubleshooting a broad range of technical issues, and providing high-touch customer service to executives and business professionals.</p><p><br></p><p>The successful consultant will act as a key point of contact for day-to-day IT support, ensuring users receive timely and effective assistance across hardware, software, mobility, conferencing technologies, and workstation support. This role requires someone who can work independently, prioritize competing requests, and deliver a premium support experience.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide deskside and remote support for end users in a professional office environment.</li><li>Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.</li><li>Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.</li><li>Administer and troubleshoot Active Directory accounts, password resets, and access requests.</li><li>Manage and resolve incidents through a ticketing system while maintaining detailed documentation.</li><li>Set up, deploy, image, configure, and support Windows and Mac devices.</li><li>Support conference room technology and assist with meeting room troubleshooting.</li><li>Perform equipment installations, moves, additions, and changes (MAC activities).</li><li>Escalate complex issues to appropriate support teams and follow through to resolution.</li><li>Maintain a high level of customer service while supporting users across various business functions.</li><li>Assist with asset management, inventory tracking, and hardware lifecycle activities.</li></ul>
<p>This is a Network & Security Administrator role with a well-established IT Services company in downtown Vancouver. In this role, you’ll play an important role as part of the network administration team, and you’ll be designing and implementing networking infrastructure for several sites in both Canada, and internationally. This company works primarily with industrial companies in the mining and exploration industries. So if you have experience in heavy industrial companies, this could be a good match. </p><p><br></p><p>In this role, you’ll be responsible for the day-to-day network operations, and you will take care of design and planning for upcoming projects and initiatives. You will be encouraged to bring your ideas related to process improvements, innovation and ways to make the network infrastructure stronger and more secure. One of the attractive elements of this opportunity is to really take ownership of various aspects of this company’s networking infrastructure. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits.</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong><u>This is a hybrid position (3x a week in the office) in Downtown Toronto. This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are looking for someone who combines strong technical skills with hands-on experience supporting financial and accounting applications.</p><p><br></p><p>Working closely with Finance, IT, Security, and other business stakeholders, you will help develop, enhance, integrate, and support enterprise financial systems. The role is particularly well suited to someone with strong SQL expertise who enjoys solving complex systems issues, improving processes, and working directly with business users.</p><p> </p><p><strong>What you will do and how you will make an impact … </strong></p><p><br></p><ul><li>Develop, enhance, and support solutions across financial and accounting systems.</li><li>Build and maintain complex SQL queries, stored procedures, views, and functions.</li><li>Support reporting, dashboards, integrations, and automation initiatives.</li><li>Troubleshoot application and systems issues and work with internal technology teams and external vendors to resolve them.</li><li>Assist with application upgrades, patches, testing, and implementations.</li><li>Support SQL Server administration and ongoing system maintenance.</li></ul>
<p><strong>Job Title:</strong> Senior IT Manager</p><p><strong>Location:</strong> Milton, Ontario</p><p><strong>Job Type:</strong> Full-time, Permanent</p><p><br></p><p><strong>Job Summary:</strong></p><p> Robert Half Canada is seeking a strategic and collaborative <strong>Senior IT Manager</strong> on behalf of our client. This role is responsible for leading technology operations, overseeing IT initiatives, supporting business systems, and helping ensure reliable, secure, and efficient technology services across the organization.</p><p>The ideal candidate brings strong leadership skills, technical knowledge, and the ability to partner effectively with cross-functional stakeholders to align IT priorities with business needs.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead day-to-day IT operations, including infrastructure, systems, applications, and user support</li><li>Manage and develop IT team members through coaching, performance support, and resource planning</li><li>Oversee the planning, execution, and delivery of IT projects and strategic initiatives</li><li>Help maintain system availability, performance, security, and business continuity measures</li><li>Collaborate with internal stakeholders to identify technology needs and recommend scalable solutions</li><li>Support IT governance, policies, procedures, and internal controls</li><li>Monitor vendor relationships, service levels, contracts, and external technology partners</li><li>Assist with budgeting, forecasting, and cost management for the IT function</li><li>Promote process improvement, standardization, and operational efficiency across IT services</li><li>Support cybersecurity practices, risk management, data protection, and compliance requirements</li><li>Evaluate existing systems and recommend upgrades, enhancements, or replacements as needed</li><li>Prepare reports, updates, and presentations for leadership on IT performance and initiatives</li></ul><p><br></p>
<p>Our Client is seeking an experienced Fully Bilingual <strong>IT Operations & Digital Transformation Manager</strong> to lead day-to-day technology operations while driving modernization and transformation initiatives across the organization.</p><p>This is a hands-on leadership role for someone with a strong technical foundation who can also operate confidently with senior executives, vendors, and business stakeholders.</p><p><br></p><p>What You'll Do</p><ul><li>Lead and develop an IT team responsible for technology operations, service delivery and end-user support.</li><li>Oversee infrastructure, cloud services, applications, cybersecurity and IT service management.</li><li>Drive technology modernization and digital transformation initiatives.</li><li>Provide strategic and tactical technology advice to senior leadership.</li><li>Manage external technology partners, vendors and managed service providers.</li><li>Establish and improve ITIL, change management, security and operational processes.</li><li>Support cybersecurity initiatives, risk management and technology governance.</li><li>Evaluate and introduce new technologies, including cloud and AI solutions.</li><li>Develop technology roadmaps and contribute to enterprise architecture and long-term planning.</li><li>Build strong relationships across the organization and translate technical concepts into business outcomes.</li></ul><p><br></p><p>The Ideal Candidate</p><p>We're looking for someone who has <strong>grown through the technical ranks into leadership</strong> — someone who understands how technology works but is equally comfortable discussing strategy, budgets, risk and transformation with senior leadership.</p><p>Experience within <strong>government, public sector, regulated environments or large institutions</strong> is considered an asset.</p>
<p>This is a steady, long-term position as an IT Manager with a private-sector organization in Richmond, BC. This company distributes consumer products across Canada, and they coordinate this from their facility in Richmond. In this role, you’ll lead a small team of three employees working across a wide range of technologies, related to IT infrastructure, hardware and enterprise ERP software systems. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, bonus and group benefits including a health spending account. </p><p><br></p><p>In this role, you’ll be working on a number of projects related to process optimization and software systems. You will also be working on data integrations between various systems, leveraging EDI and API data connections. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p><strong>THE ROLE:</strong></p><p>Our client is seeking a strategic and hands-on Director of IT to lead the vision, direction, and performance of its technology function. This leadership role combines long-term planning with day-to-day operational oversight, ensuring technology initiatives support business growth, efficiency, and service excellence across a large, multi-location network.</p><p><em>Key Responsibilities:</em></p><ul><li>Develop and execute the organization's IT strategy, roadmap, and technology priorities aligned with business objectives</li><li>Provide technology leadership and guidance to executive stakeholders, including reporting on initiatives, performance, and future opportunities</li><li>Lead the delivery of major IT projects, ensuring successful implementation, adoption, and measurable outcomes</li><li>Oversee enterprise systems including POS, ERP, CRM, loyalty, and business reporting platforms</li><li>Manage cloud infrastructure, Microsoft 365, Azure environments, cybersecurity controls, backups, and network security</li><li>Drive system enhancements, automation initiatives, and technology innovation across the organization</li><li>Ensure responsive technical support and exceptional service delivery for internal users and distributed operations</li><li>Maintain compliance with privacy regulations, data governance requirements, and IT risk management standards</li><li>Manage vendor relationships, software licensing, technology contracts, and procurement activities</li><li>Lead, mentor, and develop an internal IT team while remaining actively involved in technical decision-making</li><li>Establish and maintain IT policies, procedures, and documentation to support operational excellence</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an outstanding opportunity to shape the technology strategy of a well-established and growing organization with a significant national footprint. As a key member of the leadership team, you'll have direct visibility with senior decision-makers and the ability to influence how technology supports future growth, operational efficiency, and innovation. You'll be empowered to modernize systems, champion automation initiatives, and lead impactful projects that deliver real business value. A competitive salary, comprehensive health and dental benefits, wellness programs, and the opportunity to build and grow a high-performing IT function make this an attractive next step for an experienced technology leader. If you're ready to make a lasting impact and help drive the future of a dynamic organization, apply now.</p>
<p><strong>Overview</strong></p><p>Our Calgary-based client is seeking a hands-on Systems Administrator to support a growing and evolving technology environment across multiple business entities. Following recent acquisitions, the organization is investing heavily in infrastructure modernization, cybersecurity, server migrations, endpoint standardization, and technology integration initiatives.</p><p><br></p><p>This role will play a key part in bringing newly acquired businesses onto corporate technology standards while supporting day-to-day infrastructure operations. The successful candidate will be comfortable balancing strategic project work, systems administration, endpoint management, and occasional hands-on technical support when required.</p><p><br></p><p>This is an excellent opportunity for someone who enjoys working across a broad technology landscape, taking ownership of infrastructure initiatives, and contributing within a collaborative and highly hands-on IT team.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support the integration of newly acquired businesses into the corporate IT environment.</li><li>Administer, maintain, and support Microsoft Azure, Microsoft 365, Intune, Windows Server, Active Directory, Group Policy, and Exchange Online.</li><li>Manage Microsoft Intune, including device management, endpoint security, software deployment, and policy administration.</li><li>Participate in server migrations, infrastructure upgrades, and technology modernization initiatives.</li><li>Administer and support Cisco Meraki network infrastructure.</li><li>Manage endpoint lifecycle activities including provisioning, deployment, refreshes, onboarding, and decommissioning.</li><li>Troubleshoot and resolve escalated infrastructure, networking, server, cloud, and systems-related issues.</li><li>Support cybersecurity initiatives and ensure adherence to established technology standards.</li><li>Assist with onsite technology deployments, hardware installations, office infrastructure projects, and occasional deskside support.</li><li>Collaborate with internal IT teams across multiple locations to maintain consistent support practices and operational standards.</li><li>Create and maintain technical documentation, procedures, and system configurations.</li><li>Participate in ongoing infrastructure improvement initiatives and project delivery activities.</li></ul>
<p>This is a steady, long-term position as a Systems Administration with a public-sector organization. In this role, you’ll be working across a wide-range of technologies, related to Windows, Hyper-V, M365, MS Azure, networking, security and server administration. </p><p>In this position, you’ll be responsible for day-to-day operations of a wide range of systems. You’ll also be working on several projects related to systems upgrades and migrations. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, government pension, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Robert Half is looking to hire a Desktop Support specialist to join a company that is looking to expand their operations to continue making a difference in their community. This is posting is for an existing vacancy that is offering stability, growth and great work culture!</p><p><br></p><p>Please review the information below and apply if you are a good fit - Please be attentive to location!</p><p><br></p><p>Role: Desktop Support Analyst</p><p>Type: Full time Permanent </p><p>Location: Northern Ontario Region - Please inquire for more information </p><p>Compensation: $65k to $75.4k + 3 Weeks Vacation (Additional sick days) + 4 Day work weeks + Strong Benefits (100% coverage with RRSP) + Cell phone Expense + Mileage Expense</p><p><br></p><p>Requirements:</p><p>Core Technical Duties: Handle end-to-end network troubleshooting, manage Microsoft 365, Entra ID, and Intune administration, deploy Windows endpoints via Autopilot, and resolve or escalate support tickets within SLA guidelines.</p><p><br></p><p>Qualifications & Screening: Requires 2+ years of MSP or multi-client IT support experience, hands-on TCP/IP and networking expertise, a valid driver's licence, a clear criminal record check, and eligibility for law enforcement security screening.</p><p><br></p><p>Schedule & Perks: Standard Monday to Friday day shift with rotational on-call duties, offering an earned four-day work week post-probation and comprehensive benefits including health coverage, RRSP matching, and paid training.</p><p><br></p><p>Professional Expectations: Requires strong independent judgment for lone on-site work, excellent plain-language communication skills, meticulous ticket documentation, and deep respect for community protocols.</p><p><br></p>
<p>We are looking for a Desktop Support Analyst to provide reliable technical assistance to employees in Brampton, Ontario. In this role, you will support day-to-day end-user computing needs, maintain core desktop and account administration processes, and help keep workplace technology secure and efficient. This opportunity is well suited to someone who enjoys solving technical issues, supporting a diverse user base, and contributing to stable IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line technical support for desktops, laptops, mobile devices, printers, and other workplace hardware used by employees.</p><p>• Investigate and resolve service desk tickets, user requests, and technical incidents in a timely and thorough manner.</p><p>• Diagnose issues involving operating systems, business applications, hardware components, printing, and remote connectivity, escalating more complex problems when needed.</p><p>• Set up, update, and retire user accounts, access rights, and group memberships while maintaining compliance with organizational security standards.</p><p>• Assist with employee onboarding and offboarding by preparing equipment, configuring access, and ensuring account changes are completed accurately.</p><p>• Install, configure, and maintain desktop equipment, operating systems, software packages, and patches across the end-user environment.</p><p>• Track IT assets, keep support records current, and help coordinate device replacements and hardware lifecycle activities.</p><p>• Provide support for Microsoft 365 tools, Active Directory administration, password issues, and basic backup or recovery tasks.</p><p>• Troubleshoot network and remote access problems involving Wi-Fi, internet connectivity, switches, routers, wireless access points, and related infrastructure.</p><p>• Contribute to technical documentation, knowledge articles, and continuous improvement initiatives while promoting safe computing practices across the organization</p>
We are looking for an IT Support Specialist to provide dependable technical assistance for retail operations in North York, Ontario. This position supports both on-site and remote employees, helping maintain stable end-user systems, core Microsoft environments, and essential store hardware. The ideal candidate brings strong troubleshooting ability, practical infrastructure knowledge, and experience supporting business-critical technology in a fast-paced setting.<br><br>Responsibilities:<br>• Deliver day-to-day technical support to office-based and remote staff, resolving hardware, software, and access-related issues in a timely manner.<br>• Administer and support Microsoft 365 services, including user account setup, permissions, and end-user troubleshooting across core applications.<br>• Maintain and support Microsoft Azure and Windows server environments, while assisting with system performance, user connectivity, and platform reliability.<br>• Diagnose and resolve issues involving Windows 10 and Windows 11 devices, as well as systems operating in Windows Server 2012, 2016, and 2019 environments.<br>• Provide support for desktops, laptops, servers, and retail technology such as touch displays, receipt printers, barcode scanners, and other peripheral equipment.<br>• Manage and troubleshoot network-connected printers and related printing issues across business and retail locations.<br>• Assist with infrastructure support activities involving VLANs, routing, switching, secure tunnelling, firewall rules, and remote connectivity tools.<br>• Contribute to virtualization and backup operations, including support for Hyper-V environments and Veeam backup and recovery processes when required.
We are looking for an accomplished technology leader to guide the growth and performance of our engineering presence in Toronto, Ontario. This contract opportunity is suited to someone who can shape long-term technical direction, strengthen delivery practices, and build an inclusive, high-performing team culture. The successful candidate will connect enterprise priorities with local execution across software engineering, platform capabilities, quality practices, and data- and AI-enabled initiatives.<br><br>Responsibilities:<br>• Set the strategic direction for the Toronto engineering organization, including team structure, capability development, and an operating model that supports future growth.<br>• Lead delivery for locally based engineering teams by driving reliable outcomes across timelines, product quality, service stability, and business commitments.<br>• Strengthen development standards by advancing modern practices in code quality, automated testing, deployment pipelines, monitoring, and technical documentation.<br>• Provide senior technical guidance on the practical and responsible use of AI and machine learning tools within engineering workflows, products, and internal platforms.<br>• Build and mentor leadership talent by recruiting, coaching, and retaining managers and senior technical contributors across engineering, quality, DevOps, and site reliability functions.<br>• Partner with cross-functional leaders in architecture, security, infrastructure, finance, and people operations to align delivery plans, workforce planning, and governance expectations.<br>• Foster an engaged and inclusive workplace culture that encourages accountability, collaboration, continuous improvement, and psychological safety.<br>• Oversee operational excellence through effective incident response, environment management, on-call readiness, risk controls, and performance metric tracking.<br>• Manage engineering budgets for people, tools, and technology investments while monitoring productivity, quality indicators, and service outcomes.<br>• Represent the Toronto development centre in senior leadership discussions and ensure local practices remain aligned with broader organizational standards.
We are looking for a Zoura Systems Administrator to join our team on a Contract basis in Etobicoke, Ontario. This position is focused on supporting a subscription billing environment, maintaining platform configuration, and ensuring reliable processing across invoicing, payments, and revenue-related workflows. The successful candidate will play a key role in issue resolution, system governance, and cross-functional coordination with Finance, operations, and technical teams.<br><br>Responsibilities:<br>• Oversee daily billing operations by reviewing scheduled processing, validating invoice output, identifying exceptions, and coordinating timely resolution before records are finalized or customers are affected.<br>• Manage Zuora platform setup, including product structures, pricing models, discounts, subscription rules, billing controls, workflow configuration, and invoice formatting while evaluating the impact of updates on connected financial processes.<br>• Investigate issues affecting customer orders, subscription activation, usage-based charges, invoice corrections, credit activity, payment exceptions, and collection-related processes to support accurate revenue flow.<br>• Analyze discrepancies and failures across integrated systems such as Salesforce, Zuora, middleware platforms, finance applications, and reporting feeds, and work with technical teams to implement durable fixes.<br>• Administer user access and security roles in accordance with approved controls, ensuring permissions align with least-privilege principles and established authorization practices.<br>• Coordinate change requests through structured intake and tracking processes, complete testing in non-production environments, obtain required reviews, and support controlled releases with rollback readiness and supporting documentation.<br>• Partner with Finance to improve reconciliation accuracy and strengthen data quality across billing and revenue records, while respecting functional and accounting approval boundaries.<br>• Support post-deployment stabilization activities by investigating operational issues, validating system behaviour, and helping maintain continuity in production environments.
We are looking for a Test Center Administrator to support a busy testing environment. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, administrative accuracy, and day-to-day operational coordination. In this role, you will help create an organized, secure, and welcoming experience for candidates while ensuring testing activities run efficiently.<br><br>Responsibilities:<br>• Coordinate the daily activities of the test centre to help ensure exams begin on time and candidates have a smooth experience.<br>• Welcome candidates, complete check-in procedures, confirm identification, and apply established testing rules consistently.<br>• Observe exam sessions carefully and respond promptly to procedural questions or minor technical concerns during scheduled assessments.<br>• Prepare, maintain, and inspect testing workstations, equipment, and materials to support reliable day-to-day operations.<br>• Carry out accurate data entry, document handling, scanning, and file organization related to candidate records and testing administration.<br>• Uphold site security standards and follow required compliance procedures to protect the integrity of the testing process.<br>• Communicate clearly with candidates by email and in person, providing guidance and resolving inquiries with a service-focused approach.<br>• Use Microsoft Word and Excel to update records, track information, and support routine administrative reporting as needed.