We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This is a Contract to permanent position, offering an excellent opportunity for growth and development while contributing to a dynamic organization in the service industry. The role requires exceptional communication skills and the ability to handle multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare various forms and correspondence related to claims files, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments for claim-related expenses such as appraisal fees, glass invoices, and police report charges.<br>• Assist the Total Loss team by managing and dispatching Proof of Loss documents to facilitate settlements.<br>• Request official reports, including police and fire incident documents, to support claims investigations.<br>• Handle the dispatch of Property Damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence efficiently.<br>• Make outbound calls to members to collect First Notice of Loss details for claims reported after hours or online.<br>• Respond to inbound calls and direct callers to the appropriate departments based on their needs.<br>• Provide exceptional support and assistance to ensure smooth operations within the claims process.
We are looking for a dedicated and detail-oriented Project Assistant to join our team on a long-term contract basis. This position offers a hybrid work arrangement, requiring three days per week in the office in Toronto, Ontario. Bilingualism in English and French is preferred, though English is mandatory. As part of the Service Delivery Team, you will play a critical role in managing client relationships and ensuring their needs are met efficiently and professionally.<br><br>Responsibilities:<br>• Serve as a key liaison between clients and internal operational teams to ensure seamless communication and resolution of issues.<br>• Coordinate efforts across departments to maintain strong client relationships and address their business needs effectively.<br>• Provide guidance to clients on company policies, procedures, and available services to support their operations.<br>• Manage client inquiries and escalate concerns as needed to achieve timely and thorough resolutions.<br>• Conduct regular meetings with clients to review service performance, document concerns, and implement actionable follow-ups.<br>• Represent the organization professionally during client meetings and business events.<br>• Offer recommendations for process improvements to enhance client satisfaction and operational efficiency.<br>• Maintain up-to-date knowledge of company systems, procedures, and regulatory requirements to support client services.<br>• Support training initiatives by educating clients on relevant policies and systems impacting their business.<br>• Collaborate with internal teams to proactively complete tasks and ensure high-quality service delivery.
<p>Une organisation juridique en forte croissance est actuellement à la recherche d’un parajuriste d’expérience pour joindre une équipe reconnue pour son excellence et son approche stratégique. Il s’agit d’un rôle clé offrant une exposition directe à des mandats complexes, structurants et de grande valeur, au cœur de transactions majeures. L’employeur est un cabinet juridique boutique spécialisé en droit immobilier commercial et corporatif, qui accompagne une clientèle sophistiquée composée notamment d’investisseurs et d’acteurs majeurs du marché québécois. L’équipe se distingue par une approche pragmatique, orientée solutions et résultats, allant bien au-delà de l’analyse juridique traditionnelle.</p><p><br></p><p>Responsabilités</p><p>La personne sélectionnée jouera un rôle central dans la gestion et l’exécution des dossiers corporatifs et transactionnels, notamment :</p><ul><li>Préparer et rédiger les documents corporatifs liés aux opérations courantes des sociétés (constitution, organisation, modifications, fusions, liquidations, dissolutions, etc.)</li><li>Rédiger la documentation corporative requise dans le cadre de transactions commerciales et immobilières, de réorganisations corporatives et de financements</li><li>Préparer, déposer et assurer le suivi des déclarations, rapports et avis auprès des autorités compétentes</li><li>Effectuer des recherches corporatives auprès des registres publics (provincial et fédéral)</li><li>Assurer un soutien rigoureux aux avocats dans la gestion de dossiers transactionnels d’envergure</li></ul>
