7 results for Desktop Support Analyst jobs

Desktop Support Analyst

Victoria, BC
onsite
Contract / Temporary
23.75 - 27.5 CAD / Hourly
Overview:We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office. You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup. <ul><li>Provide onsite desktop and end-user support across multiple business entities</li><li>Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)</li><li>Configure, deploy, and maintain desktops, laptops, and peripherals</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Handle and prioritize tickets through the Freshservice ticketing system</li><li>Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)</li><li>Manage users and access within Active Directory</li><li>Assist with network-related troubleshooting (Cisco Meraki environment)</li><li>Maintain documentation and ensure best practices are followed across all entities</li></ul>
2026-06-23T00:00:00Z

Desktop Support Technician

Prince George, BC
onsite
Contract to Hire
25 - 28 CAD / Hourly
OverviewOur Prince George, BC–based client is seeking a Desktop Support Specialist for a 3-month contract-to-hire opportunity. This role is fully onsite and requires hands-on experience supporting end users in a corporate environment. Responsibilities<ul><li>Provide day-to-day IT support for office hardware, including PCs, laptops, printers, and boardroom equipment</li><li>Support operating systems, Microsoft 365, and other business applications</li><li>Troubleshoot and resolve technical issues independently, escalating when required</li><li>Manage and respond to service requests via phone, email, walk-ins, and ServiceNow</li><li>Install, configure, and maintain hardware, operating systems, and software applications</li><li>Troubleshoot network connectivity and related issues</li><li>Administer user accounts and support a client-server environment</li><li>Identify recurring issues and implement long-term solutions to improve stability</li><li>Ensure timely resolution of tickets while maintaining strong customer service standards</li></ul>
2026-06-23T00:00:00Z

Application Support Engineer

Hamilton, ON
onsite
Permanent
95000 - 119000 CAD / Yearly
We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams. Responsibilities:• Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.• Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.• Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.• Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.• Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.• Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.• Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.• Coordinate application changes in alignment with established incident, problem, and change management practices.• Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.
2026-06-29T00:00:00Z

Cyber Security Analyst

Ottawa, ON
remote
Contract / Temporary
80 - 90 CAD / Hourly
We are looking for an experienced Cyber Security Analyst to support security operations to join our clients team. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture. Responsibilities:• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.• Review firewall, network, and cloud security configurations to improve protection across the environment.• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.
2026-06-24T00:00:00Z

Operations Analyst

Edmonton, AB
onsite
Permanent
65000 - 70000 CAD / Yearly
Our client is seeking a detail-oriented Operations Analyst (IT Focus) to support their IT Director in a newly created role. This position is ideal for a motivated professional with experience in operations, procurement, financial analysis, or IT administration who’s looking to work within a structured, IT-driven environment. This as a strong opportunity for someone who enjoys working behind the scenes—tracking costs, managing vendors, and supporting IT operations—while gaining exposure to leadership and enterprise-level processes. In this role, you’ll act as a key operational and analytical support to the IT function, with responsibilities including: <ul><li>Supporting the IT Director with day-to-day operational and administrative activities</li><li>Performing data entry, reporting, and analysis related to IT costs, budgets, and expenditures</li><li>Tracking, reconciling, and allocating costs (including chargebacks and expense allocations)</li><li>Assisting with vendor management, including contract tracking and renewal schedules</li><li>Supporting software license tracking and compliance</li><li>Coordinating components of IT-related projects (documentation, timelines, tracking)</li><li>Managing accounts payable and accounts receivable activities related to IT vendors</li><li>Maintaining product controls and operational documentation</li><li>Preparing and updating reports using Excel (intermediate level required)</li></ul>Why This Role Stands Out<ul><li>Newly created position with room to shape processes</li><li>Direct exposure to an IT Director and leadership decision-making</li><li>Strong learning opportunity for candidates looking to build on their experience base</li><li>Broad scope across financial tracking, vendor management, and project support</li></ul>This is full-time, permanent, in office position that offers a competitive total rewards package. Apply today!
2026-06-16T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-06-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-06-12T00:00:00Z