9 results for Desktop Support Analyst jobs

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-18T00:00:00Z

IT Support Specialist

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE:Are you passionate about technology and ready to bring your excellent problem-solving and customer-service skills to a growing IT team? Do you thrive in a dynamic, team-based environment that blends high-tech and the financial services industry? We are looking for an IT Support Specialist to play a crucial role in ensuring stakeholders have top-notch digital experiences. If you're energetic, proactive, and excited to help people solve their tech challenges, we want to hear from you!Key Responsibilities<ul><li>Deliver exceptional in-person and online help desk support, resolving technical issues to meet employee needs</li><li>Logging, tracking, prioritizing, and escalating support tickets as required</li><li>Manage employee identities on Microsoft 365 and other SaaS solutions</li><li>Support tasks like OS repair, virus/spyware removal, hardware troubleshooting, and IT maintenance</li><li>Document technical issues, solutions, and guidance in our knowledge portal to improve IT processes</li><li>Assisting with IT security practices, backups, and governance records</li></ul>WHY THIS ROLE?This is an opportunity to join a collaborative team where your contributions matter. The role offers a competitive salary, comprehensive benefits (including an RRSP program), and a supportive workplace that values development and initiative. The opportunity to work in a supportive environment where you can develop your skills, tackle exciting technical challenges, and deliver meaningful impact every day. With opportunities to explore new technologies and build strong relationships across departments, this role is perfect for someone who loves problem-solving and thrives in dynamic settings. Step into a role where technology meets people—apply today and help our client empower their employees with seamless and innovative IT solutions!
2026-07-24T00:00:00Z

IT Support Specialist

Vancouver, BC
onsite
Temporary
20 - 25 CAD / Hourly
On behalf of our client, we are seeking an IT Support Specialist to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This contract opportunity has an initial term of 3-months and will work full-time on-site in Vancouver, BC. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-14T00:00:00Z

Database Analyst

Thornhill, ON
onsite
Permanent
50000 - 76000 CAD / Yearly
We are looking for a Database Analyst to support data-driven decision-making for a service-focused organization in Thornhill, Ontario. This role combines database expertise with business insight to turn complex information into clear reporting, campaign analysis, and practical recommendations. The successful candidate will work closely with cross-functional teams to interpret data, evaluate performance, and develop meaningful analytics solutions. Responsibilities: • Analyze marketing and customer data to identify trends, measure campaign results, and provide actionable business insights. • Build, maintain, and optimize database queries and data sets to support reporting, segmentation, and performance analysis. • Develop dashboards and visual reports using tools such as Power BI or Tableau to communicate findings effectively to stakeholders. • Partner with business teams to translate analytical needs into structured reporting and data solutions that support decision-making. • Design and assess tests and experiments to evaluate initiatives, validate assumptions, and improve future campaign performance. • Use programming and database tools to manage large enterprise data environments and ensure reliable access to information. • Prepare clear summaries and presentations that connect analytical results to business objectives for both technical and non-technical audiences. • Support data initiatives involving SQL-based environments, including work completed through SQL Server Management Studio and related platforms when required.
2026-07-28T00:00:00Z

Cloud Systems Analyst

North York, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term Contract position is ideal for someone who combines strong cloud platform knowledge with hands-on experience in endpoint management, automation, identity services, and secure system operations. The successful candidate will help maintain scalable cloud-based services, improve operational processes, and contribute to stable day-to-day platform performance. Responsibilities:• Monitor cloud-based services and endpoint environments to identify performance issues, track system health, and support timely incident response.• Manage and support cloud-hosted desktop and endpoint environments to ensure reliable availability, efficient resource utilization, and consistent operational performance.• Create and maintain automation workflows using PowerShell and Microsoft platform technologies to streamline provisioning, configuration, and ongoing operational support.• Support endpoint lifecycle management activities including provisioning, onboarding, offboarding, patching, software deployment, and compliance management.• Coordinate deployment activities across cloud-based environments while helping reduce service interruptions and improve service reliability.• Maintain accurate configuration management practices to support consistency, traceability, and controlled technology changes.• Work with security-focused standards and technical controls to help protect endpoints, cloud services, identity platforms, and operational assets.• Use Atlassian Jira to document tasks, track technical issues, and collaborate effectively with cross-functional stakeholders.• Support cloud platform improvements and assist with infrastructure, endpoint, and identity-related changes across Microsoft and cloud-based technologies.
2026-08-12T00:00:00Z

Cyber Security Analyst

Ottawa, ON
remote
Temporary
80 - 90 CAD / Hourly
We are looking for an experienced Cyber Security Analyst to support security operations to join our clients team. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture. Responsibilities:• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.• Review firewall, network, and cloud security configurations to improve protection across the environment.• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.
2026-08-11T00:00:00Z

Operations Analyst

Edmonton, AB
onsite
Permanent
65000 - 70000 CAD / Yearly
Our client is seeking a detail-oriented Operations Analyst (IT Focus) to support their IT Director in a newly created role. This position is ideal for a motivated professional with experience in operations, procurement, financial analysis, or IT administration who’s looking to work within a structured, IT-driven environment. This as a strong opportunity for someone who enjoys working behind the scenes—tracking costs, managing vendors, and supporting IT operations—while gaining exposure to leadership and enterprise-level processes. In this role, you’ll act as a key operational and analytical support to the IT function, with responsibilities including: <ul><li>Supporting the IT Director with day-to-day operational and administrative activities</li><li>Performing data entry, reporting, and analysis related to IT costs, budgets, and expenditures</li><li>Tracking, reconciling, and allocating costs (including chargebacks and expense allocations)</li><li>Assisting with vendor management, including contract tracking and renewal schedules</li><li>Supporting software license tracking and compliance</li><li>Coordinating components of IT-related projects (documentation, timelines, tracking)</li><li>Managing accounts payable and accounts receivable activities related to IT vendors</li><li>Maintaining product controls and operational documentation</li><li>Preparing and updating reports using Excel (intermediate level required)</li></ul>Why This Role Stands Out<ul><li>Newly created position with room to shape processes</li><li>Direct exposure to an IT Director and leadership decision-making</li><li>Strong learning opportunity for candidates looking to build on their experience base</li><li>Broad scope across financial tracking, vendor management, and project support</li></ul>This is full-time, permanent, in office position that offers a competitive total rewards package. Apply today!
2026-08-07T00:00:00Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000 - 65000 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-08-07T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-24T00:00:00Z