<p>We are looking for a skilled Desktop Support Analyst to join our clients team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide comprehensive IT support to end-users, ensuring their hardware and software needs are met efficiently. As part of the regional IT support team, you will collaborate with global service desks while prioritizing local user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide day-to-day IT support to local users, managing tickets, calls, and chat-based requests.</p><p>• Diagnose and resolve hardware and software issues, ensuring smooth functionality.</p><p>• Escalate unresolved issues to higher-level support teams as necessary.</p><p>• Install and configure software on user PCs and assist with hardware replacements.</p><p>• Maintain and support local IT infrastructure, including telephony systems and conference room equipment.</p><p>• Contribute to problem-solving initiatives and knowledge-sharing activities within the team.</p><p>• Monitor and prioritize tasks to enhance end-user satisfaction.</p><p>• Collaborate with the global IT support team to ensure seamless service delivery.</p><p>• Support network-related tasks, including basic troubleshooting of IP configurations.</p><p>• Ensure adherence to IT service delivery processes and standards.</p>
We are looking for an experienced Desktop Support Analyst to join our team in Belleville, Ontario. In this role, you will provide hands-on technical assistance to end users, ensuring smooth operations across hardware, software, and connectivity platforms. This is a long-term contract opportunity with a hybrid work arrangement, requiring at least three days onsite per week.<br><br>Responsibilities:<br>• Deliver Level 1 IT support to resolve technical issues for end users.<br>• Perform onboarding and offboarding tasks for employees, including account setup and access management.<br>• Address and resolve a minimum of 12 IT support tickets daily, adhering to quality and timeliness standards.<br>• Configure and manage user accounts, group policies, and permissions in Active Directory.<br>• Diagnose and troubleshoot hardware and software issues across desktops, laptops, and mobile devices.<br>• Provide support for connectivity concerns and printer-related issues.<br>• Maintain and support devices on Apple, Android, and Windows platforms.<br>• Collaborate with the IT Director and managed service providers to implement best practices and maintain the Microsoft tenant.<br>• Offer service-oriented support, ensuring a positive user experience for all technical needs.<br>• Assist with the management and deployment of mobile device management systems for various platforms.
<p>Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.</p><p><br></p><p>Responsibilities</p><ul><li>Provide exceptional technical support to internal users via phone, email, and in-person interactions.</li><li>Troubleshoot and resolve a variety of technical issues related to:</li></ul><p> > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams)</p><p> > Active Directory</p><p> > Network and system configuration</p><p> > Software applications</p><p> > Leverage ServiceNow to document, track, and escalate IT tickets efficiently.</p><ul><li>Maintain a deep understanding of relevant IT policies and procedures.</li><li>Document solutions and procedures to ensure knowledge transfer and maintain consistency.</li><li>Proactively identify and report potential IT issues to prevent downtime.</li><li>Collaborate effectively with internal IT teams to resolve complex technical problems.</li><li>Maintain a positive and professional demeanor while delivering exceptional customer service.</li></ul>
<p><strong>THE ROLE:</strong></p><p>Are you passionate about HR technology and systems optimization? Join our client’s team as an HRIS Analyst and play a key role in enhancing their workforce management capabilities.</p><p><em>What You’ll Do:</em></p><ul><li>Administer and maintain their HR system (UKG), ensuring data accuracy and seamless updates</li><li>Customize workflows, reports, and integrations to meet evolving organizational needs</li><li>Partner with HR and IT teams to troubleshoot issues and implement system enhancements</li><li>Create and maintain system documentation including policies, procedures, and user guides</li><li>Monitor system performance and ensure compliance with data privacy regulations</li><li>Provide insights and support for HR projects and initiatives</li><li>Deliver technical support and training to HR staff and end-users</li><li>Act as the go-to expert for HR technology projects and system upgrades</li><li>Serve as the primary contact for internal system support and external UKG providers</li></ul><p><strong>ABOUT YOU:</strong></p><p>You are an accomplished HRIS Analyst with demonstrable experience (10+ years) of HR Generalist experience and a strong background in HR systems administration, preferably with UKG. Your comprehensive understanding of HR processes, policies, and computer systems distinguishes you. You combine technical expertise with excellent communication skills, making you a trusted partner across teams. If you thrive in dynamic environments and enjoy solving complex challenges this role is for you, we look forward to receiving your application.</p><p><br></p><p><strong>WHAT'S ON OFFER?</strong></p><p>Join our client's team, earn a competitive wage, develop your knowledge and skills, and make a significant impact during this crucial period. This is a unique opportunity to contribute your expertise and be part of a dynamic and innovative organization. Apply today and bring your HRIS expertise to a team that values innovation and results!</p>
<p><strong>THE ROLE:</strong> </p><p>Our client is seeking a skilled ERP Analyst/Architect to support enterprise-wide technology initiatives and drive business process optimization. Reporting to the Head of Information Systems, this role involves working closely with stakeholders to understand operational needs, analyze systems, and implement effective solutions. The successful candidate will play a key role in supporting ERP platforms, managing integrations, and contributing to continuous improvement across multiple business units.</p><p><em>Responsibilities include:</em></p><ul><li>Gathering and analyzing business requirements through workshops, documentation reviews, and workflow analysis</li><li>Designing and implementing system configurations, integrations, and reporting tools</li><li>Supporting ERP platforms (Dynamics 365 DF& O, CRM, GP) and managing upgrades using LCS</li><li>Creating technical documentation, training materials, and user guides</li><li>Coordinating with vendors and internal teams to deliver enhancements and resolve issues</li><li>Leading small projects and contributing to broader IT strategy and standards</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is a high-impact opportunity to work within a collaborative IT team supporting a well-established organization in the energy services sector. The role provides a competitive salary along with a comprehensive benefits package, you’ll contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate. You’ll be part of a team that values innovation, continuous learning, and cross-functional collaboration.</p>
<p><strong>The Company</strong></p><p>Our client in the hospitality industry is looking for a Content Analyst for a 6 month contract. The Content Analyst will work full time in the downtown Toronto office 5 days a week. Located near TTC subway stations or accessible through The Path, approximately a 10 minute walk from Union Station.</p><p><br></p><p><strong>The Position</strong></p><p>The Content Analyst will be focusing on supporting content operations across digital platforms, with a primary emphasis on managing and analyzing web content.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and update digital content using Content Management Systems (CMS), ensuring accuracy and alignment with branding guidelines.</li><li>Collaborate with cross-functional teams to support eCommerce, digital marketing campaigns, and other content updates</li><li>Analyze content performance data where applicable and provide insights or recommendations for improvements.</li><li>Collaborate with content creators, designers, and developers to gather required assets and information.</li><li>Ensure all content is optimized for digital display, responsive across devices, and follows SEO and accessibility best practices.</li><li>Conduct quality assurance checks to ensure accuracy, broken links, and formatting consistency.</li></ul>
<p><strong>Job Description: </strong>Functional Business Analyst</p><p><strong>Working Arrangement: </strong>hybrid, onsite as required </p><p><strong>Duration:</strong> 6+ months </p><p><strong>Overview:</strong></p><p> Our client in Scarborough is seeking an experienced Business Analyst to deliver engaging, hands-on SAP S/4HANA expertise to assist with a systems implementation for finance modules and submodules. The ideal candidate will have robust systems knowledge, a background in testing and training with S/4HANA, and a proven history of working with finance professionals through the implementation. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Support User Acceptance Testing (UAT) by enabling teams to validate new system processes confidently.</li><li>Translate technical system concepts into clear, relatable content for users concerned about new processes and requirements.</li><li>Partner with finance leadership to schedule and execute knowledge-transfer sessions and documentation.</li><li>Lead in-person and virtual training sessions for finance teams, covering web-based systems, readiness surveys, and key S/4HANA submodules (AP, Controlling, GL, Treasury, Cash Management, Funds & Grants).</li><li>Develop and deliver presentations, workshops, and practical exercises tailored to various skill levels and roles across finance functions.</li><li>Serve as the go-to expert for post-launch troubleshooting and refresher training as required.</li></ul><p><br></p><p><br></p><p><br></p>
<p><strong>About the Role</strong></p><p>Our Calgary-based client is undergoing a large-scale ERP consolidation program, integrating JD Edwards and PeopleSoft systems into Oracle Fusion. The program is being delivered in phases across Finance, Supply Chain, and Asset Management, with HR and Payroll already managed in Workday. As the program moves into the Transition to Operations (TTO) and Hypercare phase, the team is seeking an experienced Business Analyst to help build and lead the TTO framework, support post-go-live stabilization, and ensure a smooth handover to operations.</p><p><br></p><p>This is a one-year contract opportunity with our client, ideal for a hands-on, high-impact Business Analyst who enjoys structure-building, problem-solving, and driving clarity in complex ERP environments. The successful candidate will act as a bridge between project delivery, operations, and technical teams; helping to define TTO processes, coordinate issue resolution, and ensure business continuity during hypercare.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><ul><li>Lead Transition to Operations (TTO) planning, design, and execution, helping build a sustainable post-implementation support model.</li><li>Support the Hypercare phase, including issue tracking, root cause analysis, and coordination of resolution activities across Finance, IT, and Infrastructure teams.</li><li>Collaborate with PMs, functional leads, and business SMEs to document end-to-end processes, standard operating procedures, and handover materials.</li><li>Identify and resolve process gaps between project and operational teams.</li><li>Work with cross-functional teams (Finance, Data, Integrations, Infrastructure, Applications) to ensure readiness for operational transition.</li><li>Develop stabilization dashboards, reporting mechanisms, and transition status updates.</li><li>Act as a key liaison between technical teams and business stakeholders, ensuring clear communication and accountability.</li><li>Provide leadership and structure in an environment with evolving processes and limited formal training frameworks.</li></ul>
<p><strong>THE ROLE:</strong></p><p>Our Edmonton-based client is seeking a Financial Reporting Manager for a 3-month contract with the potential for extension. In this role, you’ll provide critical financial support and analysis during a period of organizational change.</p><p><em>Key Responsibilities:</em></p><ul><li>Support month-end and year-end activities, including reconciliations, schedules, reporting, and analysis</li><li>Review and analyze transactions related to recent organizational restructuring</li><li>Prepare financial statements in accordance with public sector standards</li><li>Manage capital asset accounting and consolidation for departments and the main entity</li><li>Supervise and mentor a team of financial reporting analysts</li><li>Support ad hoc financial projects</li></ul><p><strong>ABOUT YOU:</strong></p><p>You are an experienced finance professional with strong technical expertise and the ability to navigate complex reporting requirements. You thrive in fast-paced environments, can dig into issues to uncover insights, and communicate effectively across teams. Your advanced Excel skills and familiarity with SAP make you a valuable asset, and experience in the public sector will help you hit the ground running.</p><p><br></p><p><strong>WHAT'S ON OFFER?</strong></p><p>Competitive compensation designed to recognize your valuable expertise. Opportunity to work on high-impact projects during a critical organizational phase. A collaborative environment where your expertise will make a measurable difference, this role allows you to make meaningful contributions to organizational success while helping mentor a growing team. If you're poised to contribute to a highly respected organization, take the leap and submit your details today. </p>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
We are looking for a highly skilled Senior Data Engineer to join our team on a long-term contract basis in Mississauga, Ontario. In this role, you will leverage your expertise to design and implement data solutions, ensuring seamless integration and efficient data processes. This position offers a great opportunity to work on advanced data engineering projects within the manufacturing industry.<br><br>Responsibilities:<br>• Develop and implement data pipelines to extract, transform, and load (ETL) data into Azure Databricks.<br>• Collaborate with business analysts to understand requirements and create robust financial reports.<br>• Optimize data workflows and processes for improved efficiency and performance.<br>• Utilize Python to design, build, and refine data solutions that meet organizational needs.<br>• Ensure data accuracy and integrity while migrating and integrating datasets.<br>• Create and maintain documentation for data engineering processes and workflows.<br>• Support the team in developing advanced reporting solutions, including Power BI, when required.<br>• Troubleshoot and resolve issues related to data pipelines and system performance.<br>• Provide technical expertise in Azure Databricks and other data engineering tools.<br>• Stay updated on emerging technologies and best practices in data engineering.
<p>Notre client est à la recherche d’un gestionnaire du support technique pour diriger une équipe spécialisée dans les services techniques et l'installation de simulateurs. Ce poste offre une occasion unique de superviser une équipe dédiée tout en assurant un service client exceptionnel et des installations de haute qualité. Si vous êtes passionné par la gestion d'équipe et les projets techniques complexes, ce rôle est fait pour vous.</p><p><br></p><p><strong>Responsabilités:</strong></p><p>• Superviser une équipe de six professionnels en charge du support technique et des installations.</p><p>• Planifier et gérer le calendrier quotidien des tâches de l'équipe pour garantir des opérations fluides.</p><p>• Coordonner les projets d'installation de simulateurs de manière efficace et dans les délais impartis.</p><p>• Assurer la maintenance et le dépannage des simulateurs pour répondre aux besoins des clients.</p><p>• Collaborer avec les clients pour résoudre les problèmes techniques complexes et offrir un service exceptionnel.</p><p>• Fournir une expertise technique dans les domaines de l'informatique, des réseaux, des systèmes mécaniques, électriques et de câblage.</p><p>• Encadrer et motiver l'équipe pour atteindre les objectifs de performance.</p><p>• Élaborer et mettre en œuvre des stratégies pour améliorer les processus et la satisfaction client.</p><p>• Rédiger des rapports de projet détaillés et assurer une communication claire avec les parties prenantes.</p><p>• Participer à la formation continue de l'équipe pour maintenir un haut niveau de compétence technique.</p>
<p><strong>Description: </strong></p><p> </p><p>We are seeking a forward-thinking Manager of IT to lead digital transformation and build cutting-edge technical solutions. The ideal candidate has a passion for emerging technologies, delivering impactful initiatives, and fostering innovation.</p><p> </p><p>This is a full-time position based in Richmond BC 5x a week.</p><p> </p><p><strong>Responsibilities </strong></p><p> </p><ul><li>Lead innovation projects from conception to delivery.</li><li>Design and implement scalable solutions using modern tech stacks.</li><li>Deploy AI solutions to enhance personalization and operational efficiency.</li><li>Develop data warehousing strategies to optimize data utilization.</li><li>Build APIs, integrate club-level technologies, and streamline workflows.</li><li>Collaborate with cross-functional teams to identify tech-driven opportunities.</li><li>Manage proofs-of-concept, pilot programs, and rollouts.</li><li>Build partnerships with vendors to accelerate innovation.</li></ul>
<p>Nous recherchons un spécialiste du support informatique bilingue pour intégrer une organisation dynamique basée à Montréal-Est. Ce rôle est idéal pour une personne polyvalente et proactive, capable de fournir un soutien technique fluide dans un environnement manufacturier. Ce poste est un contrat de 6 mois sur site, avec possibilité d'embauche permanente.</p><p><br></p><p>Responsabilités:</p><p>• Offrir un soutien technique de premier niveau aux utilisateurs des départements tels que RH, finances, marketing et production.</p><p>• Installer, configurer et résoudre les problèmes liés au matériel et aux logiciels, y compris les ordinateurs portables, postes de travail, moniteurs et imprimantes.</p><p>• Assurer le bon fonctionnement de la connectivité réseau, incluant le Wi-Fi, le câblage et les commutateurs, et escalader les problèmes complexes si nécessaire.</p><p>• Gérer l'installation et les mises à jour des logiciels via des outils tels qu'Intune, avec des processus principalement automatisés.</p><p>• Répondre aux demandes et incidents des utilisateurs à travers la plateforme ServiceNow.</p><p>• Participer à la configuration et à la maintenance de systèmes Windows 11 dans un environnement Dell.</p><p>• Collaborer avec les équipes locales et coordonner les besoins de support à distance avec le gestionnaire.</p><p>• Maintenir une documentation précise et à jour des activités de support et des configurations techniques.</p>
<p><strong>Description sommaire du poste</strong></p><p>Nous recherchons un(e) <strong>technicien(ne) en informatique</strong> qui assurera le support informatique interne et le maintien de l’ensemble de l’infrastructure TI de l’entreprise. Comme unique ressource en informatique au sein de la PME, il ou elle agira à la fois comme <strong>soutien technique aux utilisateurs</strong> et comme <strong>responsable de la fiabilité, de la sécurité et de la performance</strong> des systèmes informatiques.</p><p><br></p><p><strong>Responsabilités principales:</strong></p><p>• Gestion et entretien des imprimantes</p><p>• Installation et configuration des postes pour les nouveaux utilisateurs</p><p>• Gestion des sauvegardes et copies de sécurité (back-up)</p><p>• Administration de Fortimail et Fortigate</p><p>• Mise à jour des systèmes SQL et Windows</p><p>• Gestion de la cybersécurité et des antivirus</p><p>• Administration du NAS (QNAP)</p><p>• Revue et optimisation de la configuration du réseau</p><p>• Analyse et amélioration des méthodes de travail informatiques</p><p>• Gestion et entretien du système de caméras de l’usine</p><p>• Entretien des périphériques informatiques de l’usine</p><p>• Support technique aux usagers (bureaux et usine)</p><p>• Gestion des connexions VPN</p><p>• Gestion du parc informatique (ordinateurs, tablettes et cellulaires)</p><p>• Support du système d’alarme (bureau et usine)</p><p>• Programmation et entretien des automates de l’usine</p><p>• Gestion et structuration des répertoires informatiques</p><p>• Programmation des tags de production</p><p>• Maintenance et supervision du système SharePoint 365</p><p><br></p>
<p>Nous recherchons un technicien informatique motivé pour rejoindre l'équipe de notre client dans le cadre d'un contrat à durée déterminée. Ce poste est basé à Montréal, Québec, et offre une opportunité unique de contribuer à un projet essentiel tout en mettant à profit vos compétences en support technique et service à la clientèle. Vous jouerez un rôle clé dans l'intégration et le soutien des utilisateurs au sein de deux entités récemment acquises.</p><p><br></p><p>Responsabilités:</p><p>• Fournir un support technique de niveau 1 et 2 aux employés des entités nouvellement acquises, couvrant environ 30 à 40 utilisateurs.</p><p>• Collaborer avec l'équipe technique existante pour garantir un service efficace, en tenant compte des différents fuseaux horaires.</p><p>• Participer activement à la migration des utilisateurs vers des environnements virtuels comme VMware et Citrix.</p><p>• Configurer et intégrer des comptes Office 365, notamment Exchange, Teams et SharePoint.</p><p>• Installer et configurer les postes de travail, imprimantes et autres périphériques nécessaires.</p><p>• Identifier et résoudre les problèmes liés au matériel, aux logiciels et au réseau.</p><p>• Documenter les interventions et gérer les demandes dans le système de suivi des billets.</p><p>• Travailler en étroite collaboration avec le gestionnaire du centre de services pour coordonner les activités liées au support technique.</p>
