<p>We are recruiting for a Desktop Support Technician for an Edmonton-based client. This is a 5-month contract that requires a valid driver’s license and access to a vehicle. The Desktop Support Technician provides Tier 1 and Tier 2 technical assistance to staff across Edmonton and Northern region locations. Reporting to the Director of Finance, IT and Infrastructure, this role supports day-to-day IT operations including troubleshooting, user setup, device maintenance, and ensuring a secure and efficient technology environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, printers, mobile devices, and network connectivity</li><li>Resolve help desk tickets via phone, email, and in-person support</li><li>Troubleshoot Microsoft 365 tools including Outlook, Teams, SharePoint and OneDrive</li><li>Support Windows 10 and 11, password resets, MFA setup, and account access through Entra ID and Active Directory</li><li>Configure and maintain user devices, install standard software, and coordinate escalations with internal teams or vendors</li><li>Support onboarding and offboarding including account setup and device preparation</li><li>Maintain asset inventories, equipment logs, and ensure security and patching standards</li><li>Provide user training and clear technical communication to non-technical staff</li><li>Contribute to documentation, user guides, and continuous improvement initiatives</li><li>Assist with IT projects such as software upgrades, device rollouts, and data transitions</li><li>Travel to multiple Edmonton and Northern region sites to provide onsite support</li></ul>
<p><strong>THE ROLE: </strong></p><p>Robert Half is currently recruiting for an Enterprise Support Analyst for our Edmonton Client. As the successful candidate you’ll play a key role in managing and optimizing the organization’s application ecosystem. Your focus will be on ensuring seamless integration of applications and data, driving automation, and supporting enterprise systems. </p><p><em>Responsibilities include:</em></p><ul><li>Designing and implementing small-scale applications, integrations, and automated workflows</li><li>Connecting enterprise platforms (ERP, CRM, HCM) with other systems using APIs, SDKs, and webhooks</li><li>Leading technical reviews to maintain scalability and performance</li><li>Driving AI and automation initiatives to enhance efficiency</li><li>Managing databases and data integration solutions (SQL Server, Azure SQL, Azure Storage)</li><li>Maintaining websites and related infrastructure (DNS, SSL, domain registrations)</li><li>Developing scripts for data automation and synchronization (PowerShell, Python, C#, .NET)</li><li>Improving Microsoft 365 services and leveraging new features for productivity</li><li>Providing detailed performance reports to IT leadership</li><li>Building strong partnerships with stakeholders to deliver effective solutions</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an opportunity to join a forward-thinking IT team where innovation and automation are at the forefront. You’ll have the chance to lead impactful projects, work with cutting-edge technologies, and influence strategic decisions. Competitive salary, comprehensive benefits, and professional growth opportunities make this role an excellent next step for your career. If you’re ready for a role where technology drives innovation, this opportunity is perfect for you!</p>
<p>Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.</p><p><br></p><p>Responsibilities</p><ul><li>Provide exceptional technical support to internal users via phone, email, and in-person interactions.</li><li>Troubleshoot and resolve a variety of technical issues related to:</li></ul><p> > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams)</p><p> > Active Directory</p><p> > Network and system configuration</p><p> > Software applications</p><p> > Leverage ServiceNow to document, track, and escalate IT tickets efficiently.</p><ul><li>Maintain a deep understanding of relevant IT policies and procedures.</li><li>Document solutions and procedures to ensure knowledge transfer and maintain consistency.</li><li>Proactively identify and report potential IT issues to prevent downtime.</li><li>Collaborate effectively with internal IT teams to resolve complex technical problems.</li><li>Maintain a positive and professional demeanor while delivering exceptional customer service.</li></ul>
<p>On behalf of our client, we are seeking a highly skilled <strong>HR Data Analyst</strong> to support a large-scale HR transformation initiative involving data governance, system standardization, and end-to-end data migration. This role is ideal for someone who brings a strong technical foundation paired with a business-oriented mindset, and who thrives in project-driven environments.</p><p><br></p><p>This is a <strong>hybrid contract position based in Calgary</strong>, with preference for candidates who can be onsite regularly. Standard work hours are Monday–Friday, 8 AM–5 PM with some flexibility.</p><p><br></p><p><strong>About the Role</strong></p><p>As the HR Data Analyst, you will play a critical role in migrating HR and timekeeping data to a new enterprise platform while ensuring compliance with global data governance standards. You will work closely with HR, IT, and PMO teams to validate data, streamline processes, and support system integrations. This work is hands-on—you will be directly executing data migration activities, conducting validation, and troubleshooting issues.</p><p>This project is part of a multi-year transformation and has potential to extend into <strong>2027</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Data Migration</strong></p><ul><li>Lead the planning, execution, and validation of HR data migration activities.</li><li>Create and manage detailed migration plans, milestones, and deliverables.</li><li>Perform data mapping, reconciliation, quality checks, and error resolution.</li><li>Execute hands-on data migration using available tools and custom-built functionality.</li><li>Ensure data accuracy, consistency, and compliance throughout all stages of migration.</li><li>Provide post-migration support including documentation and training.</li></ul><p><strong>Data Governance & System Improvements</strong></p><ul><li>Apply and uphold global HR data governance standards and best practices.</li><li>Review system changes and enhancements to ensure alignment with governance frameworks.</li><li>Support integrations, particularly within <strong>SuccessFactors</strong> and ideally <strong>Fieldglass</strong>.</li><li>Conduct audits, profiling, and data quality assessments across HR systems.</li><li>Collaborate with cross-functional teams to resolve discrepancies and optimize processes.</li><li>Document procedures, findings, and recommendations for stakeholders.</li></ul><p><br></p>
<p>Our client is seeking a proactive and analytical Business Systems Analyst to support project-based initiatives within Capital Markets. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about translating business needs into effective technology solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Agile Collaboration & Delivery</p><p>Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Work closely with Product Owners, Scrum Masters, developers, and QA teams to ensure user stories are well-defined and deliverables are aligned with business goals.</p><p>• Requirements Elicitation & User Story Development</p><p>Engage stakeholders to gather and refine business, financial, and operational requirements. Translate these into clear, actionable user stories with acceptance criteria that guide development and testing efforts.</p><p>• Data Analysis & Reporting</p><p>Conduct data analysis to support decision-making and identify root causes of system issues. Develop reports and dashboards that provide insights and support continuous improvement.</p><p>• Process & Systems Analysis</p><p>Analyze current business processes and systems to identify gaps and opportunities for improvement. Design solutions that enhance efficiency, compliance, and performance within Capital Markets operations.</p><p>• Stakeholder Engagement</p><p>Serve as a key liaison between business units and technical teams. Facilitate communication to ensure shared understanding of requirements, priorities, and timelines.</p><p>• Continuous Improvement & Agile Mindset</p><p>Champion Agile principles and contribute to a culture of continuous learning and improvement. Identify opportunities to enhance team velocity, product quality, and stakeholder satisfaction.</p><p><br></p><p><br></p>
<p>Join our Edmonton based client's team as a Business Analyst and become a key contributor in driving organizational efficiency and innovation. In the role of Business Analyst, you’ll collaborate with stakeholders to analyze business processes, coordinate testing, and deliver data-driven solutions that support strategic goals.</p><p><em>Key Responsibilities:</em></p><ul><li>Work with documented workflows, and support the implementation of technology solutions</li><li>Facilitate meetings between business units and IT to ensure alignment and effective communication</li><li>Monitor project progress, deliver regular updates and coordinate testing of configuration and data transfer</li></ul><p><strong>ABOUT YOU:</strong></p><p>You are a detail-oriented, solution-focused professional with strong analytical skills and a proactive approach. Known for your ability to communicate effectively with both technical and non-technical audiences, you excel at problem-solving and thrive in dynamic environments. Your experience in system implementation and process optimization makes you a trusted resource for delivering successful outcomes.</p><p><br></p><p><strong>WHAT YOU’LL GET:</strong></p><p>Be rewarded for your hard work and expertise with a competitive wage with the opportunity to contribute to a high-impact system implementation project. Gain invaluable experience in process optimization while working with a dynamic, forward-thinking team. If you're ready to take on a pivotal role that combines accounting knowledge and business analysis expertise, apply online today to join a team that’s </p>
<p><strong>The Company</strong></p><p>Our client in the hospitality industry is looking for a Content Analyst for a 6 month contract. The Content Analyst will work full time in the downtown Toronto office 5 days a week. Located near TTC subway stations or accessible through The Path, approximately a 10 minute walk from Union Station.</p><p><br></p><p><strong>The Position</strong></p><p>The Content Analyst will be focusing on supporting content operations across digital platforms, with a primary emphasis on managing and analyzing web content.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and update digital content using Content Management Systems (CMS), ensuring accuracy and alignment with branding guidelines.</li><li>Collaborate with cross-functional teams to support eCommerce, digital marketing campaigns, and other content updates</li><li>Analyze content performance data where applicable and provide insights or recommendations for improvements.</li><li>Collaborate with content creators, designers, and developers to gather required assets and information.</li><li>Ensure all content is optimized for digital display, responsive across devices, and follows SEO and accessibility best practices.</li><li>Conduct quality assurance checks to ensure accuracy, broken links, and formatting consistency.</li></ul>
<p><strong>Job Description: </strong>Functional Business Analyst</p><p><strong>Working Arrangement: </strong>hybrid, onsite as required </p><p><strong>Duration:</strong> 6+ months </p><p><strong>Overview:</strong></p><p> Our client in Scarborough is seeking an experienced Business Analyst to deliver engaging, hands-on SAP S/4HANA expertise to assist with a systems implementation for finance modules and submodules. The ideal candidate will have robust systems knowledge, a background in testing and training with S/4HANA, and a proven history of working with finance professionals through the implementation. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Support User Acceptance Testing (UAT) by enabling teams to validate new system processes confidently.</li><li>Translate technical system concepts into clear, relatable content for users concerned about new processes and requirements.</li><li>Partner with finance leadership to schedule and execute knowledge-transfer sessions and documentation.</li><li>Lead in-person and virtual training sessions for finance teams, covering web-based systems, readiness surveys, and key S/4HANA submodules (AP, Controlling, GL, Treasury, Cash Management, Funds & Grants).</li><li>Develop and deliver presentations, workshops, and practical exercises tailored to various skill levels and roles across finance functions.</li><li>Serve as the go-to expert for post-launch troubleshooting and refresher training as required.</li></ul><p><br></p><p><br></p><p><br></p>
<p><strong>Role Overview:</strong> The Compliance Analyst works closely with the Chief Compliance Officer to implement compliance programs, ensuring adherence to regulations, policies, and relevant legislation. This individual performs hands-on reviews and supports both internal and external compliance processes for a dynamic organization in the Canadian Portfolio Manager sector.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review incoming client documentation for regulatory compliance.</li><li>Conduct compliance reviews of marketing material and online content.</li><li>Maintain evidence for compliance calendar obligations and manage operational policies/procedures.</li><li>Track and store compliance-related employee documents, including personal trading and acknowledgements.</li><li>Monitor monthly Anti-Money Laundering (AML) and Anti-Terrorism client reviews.</li><li>Work with IT on annual cybersecurity assessments and assist in creating training materials.</li><li>Oversee fund accounting/trust accounting for pooled funds.</li><li>Support response to regulatory reviews (OSC, FINTRAC) and external audits.</li><li>Manage third-party due diligence requests and assist across other compliance functions as needed.</li></ul>
<p>We are seeking a detail-oriented IT Support Specialist to join a collaborative team that provides technical assistance across multiple offices. This role involves a mix of in-person and remote support, working closely with non-technical stakeholders. You will primarily support with Level 2 issues. </p><p><br></p><p>If you enjoy problem-solving and delivering exceptional service, this position offers a great opportunity to make an impact. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Respond to helpdesk tickets and calls for all offices.</li><li>Provide IT support via phone, email, remote connection, and in person.</li><li>Diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li><li>Install and configure software and hardware.</li><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li><li>Track equipment assignments and maintain accurate records in inventory systems.</li><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li><li>Coordinate IT onboarding for new employees.</li></ul>
<p><strong>About the Role</strong></p><p>Our Calgary-based client is undergoing a large-scale ERP consolidation program, integrating JD Edwards and PeopleSoft systems into Oracle Fusion. The program is being delivered in phases across Finance, Supply Chain, and Asset Management, with HR and Payroll already managed in Workday. As the program moves into the Transition to Operations (TTO) and Hypercare phase, the team is seeking an experienced Business Analyst to help build and lead the TTO framework, support post-go-live stabilization, and ensure a smooth handover to operations.</p><p><br></p><p>This is a one-year contract opportunity with our client, ideal for a hands-on, high-impact Business Analyst who enjoys structure-building, problem-solving, and driving clarity in complex ERP environments. The successful candidate will act as a bridge between project delivery, operations, and technical teams; helping to define TTO processes, coordinate issue resolution, and ensure business continuity during hypercare.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><ul><li>Lead Transition to Operations (TTO) planning, design, and execution, helping build a sustainable post-implementation support model.</li><li>Support the Hypercare phase, including issue tracking, root cause analysis, and coordination of resolution activities across Finance, IT, and Infrastructure teams.</li><li>Collaborate with PMs, functional leads, and business SMEs to document end-to-end processes, standard operating procedures, and handover materials.</li><li>Identify and resolve process gaps between project and operational teams.</li><li>Work with cross-functional teams (Finance, Data, Integrations, Infrastructure, Applications) to ensure readiness for operational transition.</li><li>Develop stabilization dashboards, reporting mechanisms, and transition status updates.</li><li>Act as a key liaison between technical teams and business stakeholders, ensuring clear communication and accountability.</li><li>Provide leadership and structure in an environment with evolving processes and limited formal training frameworks.</li></ul>
<p>Robert Half is partnering with an industry-leading client to identify a dynamic and visionary Director of Project Management. This leader will play a key strategic role in establishing and overseeing an enterprise Project Management Center of Excellence, reporting directly to the SVP, IT.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the SVP, IT in establishing a robust center of excellence (CoE) for enterprise project management across the organization.</li><li>Define and implement project management standards, including developing criteria for certifications, success metrics, methodologies, and toolsets.</li><li>Create and lead a Project Management CoE that upskills project management practitioners and actively shares industry best practices.</li><li>Oversee compliance with enterprise project management policies and standards.</li><li>Manage project prioritization requests from business units to determine staffing, training, tools, and software needs to support company objectives.</li><li>Provide relevant data and analyses for executive leaders to evaluate which project proposals offer the highest strategic value and alignment.</li><li>Work closely with executives to define and communicate project priorities, implementation schedules, risks, and opportunities.</li><li>Drive investment decisions in tools, processes, and workforce required for optimal project portfolio management, risk reviews, document controls, and training.</li><li>Set and review annual performance targets for team members, ensuring individuals and teams meet key objectives.</li><li>Delegate work to a team of Project Managers, Program Managers, and Business Analysts, while defining clear team roles and operating models.</li><li>Mentor and line-manage project teams, actively supporting career growth and skills development.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Project Coordinator to join our team in Whitby, Ontario. In this long-term contract position, you will play a pivotal role in managing project timelines, documentation, and stakeholder communications to ensure the success of both new and ongoing initiatives. This opportunity combines technical coordination with strategic planning, contributing to impactful projects in the non-profit sector.<br><br>Responsibilities:<br>• Coordinate project schedules and deliverables by working closely with Business Analysts and technical teams.<br>• Organize and facilitate meetings with stakeholders across various departments to ensure alignment.<br>• Monitor and track progress on initiatives, including multi-year projects, ensuring deadlines and objectives are met.<br>• Maintain and update project documentation, ensuring resources are allocated effectively.<br>• Support budget management processes, ensuring financial timelines are adhered to within the cybersecurity scope.<br>• Utilize tools such as Atlassian Jira and Microsoft Office Suite to manage reporting and project updates.<br>• Assist in planning and organizing key project milestones and deliverables.<br>• Collaborate with team members to enhance communication and streamline workflows.<br>• Provide input on quality assurance and ensure compliance with project standards.<br>• Contribute to the overall success of projects by identifying challenges and offering solutions.
We are looking for a dedicated Project Coordinator to join our team in Whitby, Ontario. As part of the Technology & Cybersecurity department, you will play a key role in supporting a variety of projects, including multi-year initiatives. This long-term contract position offers an excellent opportunity to contribute to impactful projects while working closely with a talented team.<br><br>Responsibilities:<br>• Coordinate timelines and deliverables by collaborating effectively with Business Analysts and technical staff.<br>• Organize and schedule meetings with stakeholders across various business units to ensure alignment.<br>• Assist in planning, tracking, and managing documentation for both new and ongoing projects.<br>• Monitor and maintain financial schedules related to cybersecurity budgets.<br>• Utilize tools such as Atlassian Jira and Team Dynamics for project updates and reporting.<br>• Support resource allocation to optimize project efficiency.<br>• Facilitate communication among departments to ensure smooth project execution.<br>• Contribute to quality assurance processes and project planning efforts.
<p>Notre client est à la recherche d’un gestionnaire du support technique pour diriger une équipe spécialisée dans les services techniques et l'installation de simulateurs. Ce poste offre une occasion unique de superviser une équipe dédiée tout en assurant un service client exceptionnel et des installations de haute qualité. Si vous êtes passionné par la gestion d'équipe et les projets techniques complexes, ce rôle est fait pour vous.</p><p><br></p><p><strong>Responsabilités:</strong></p><p>• Superviser une équipe de six professionnels en charge du support technique et des installations.</p><p>• Planifier et gérer le calendrier quotidien des tâches de l'équipe pour garantir des opérations fluides.</p><p>• Coordonner les projets d'installation de simulateurs de manière efficace et dans les délais impartis.</p><p>• Assurer la maintenance et le dépannage des simulateurs pour répondre aux besoins des clients.</p><p>• Collaborer avec les clients pour résoudre les problèmes techniques complexes et offrir un service exceptionnel.</p><p>• Fournir une expertise technique dans les domaines de l'informatique, des réseaux, des systèmes mécaniques, électriques et de câblage.</p><p>• Encadrer et motiver l'équipe pour atteindre les objectifs de performance.</p><p>• Élaborer et mettre en œuvre des stratégies pour améliorer les processus et la satisfaction client.</p><p>• Rédiger des rapports de projet détaillés et assurer une communication claire avec les parties prenantes.</p><p>• Participer à la formation continue de l'équipe pour maintenir un haut niveau de compétence technique.</p>
<p>Nous recherchons un spécialiste du support informatique bilingue pour intégrer une organisation dynamique basée à Montréal-Est. Ce rôle est idéal pour une personne polyvalente et proactive, capable de fournir un soutien technique fluide dans un environnement manufacturier. Ce poste est un contrat de 6 mois sur site, avec possibilité d'embauche permanente.</p><p><br></p><p>Responsabilités:</p><p>• Offrir un soutien technique de premier niveau aux utilisateurs des départements tels que RH, finances, marketing et production.</p><p>• Installer, configurer et résoudre les problèmes liés au matériel et aux logiciels, y compris les ordinateurs portables, postes de travail, moniteurs et imprimantes.</p><p>• Assurer le bon fonctionnement de la connectivité réseau, incluant le Wi-Fi, le câblage et les commutateurs, et escalader les problèmes complexes si nécessaire.</p><p>• Gérer l'installation et les mises à jour des logiciels via des outils tels qu'Intune, avec des processus principalement automatisés.</p><p>• Répondre aux demandes et incidents des utilisateurs à travers la plateforme ServiceNow.</p><p>• Participer à la configuration et à la maintenance de systèmes Windows 11 dans un environnement Dell.</p><p>• Collaborer avec les équipes locales et coordonner les besoins de support à distance avec le gestionnaire.</p><p>• Maintenir une documentation précise et à jour des activités de support et des configurations techniques.</p>
<p>Nous recherchons un Technicien informatique motivé et compétent pour rejoindre l'équipe de notre client à Dollard-des-Ormeaux, dans le cadre d’un contrat. Vous jouerez un rôle clé dans le support technique des utilisateurs, en assurant la résolution des problèmes liés aux postes de travail et en contribuant à des projets variés. Ce poste offre une opportunité d’évoluer dans un environnement axé sur la technologie de pointe et la conformité aux meilleures pratiques en TI.</p><p><br></p><p>Responsabilités:</p><p>• Répondre efficacement aux demandes d’assistance des utilisateurs et résoudre les problèmes relatifs aux postes de travail.</p><p>• Enregistrer et suivre les demandes via un système de gestion des tickets pour assurer une résolution rapide.</p><p>• Installer, configurer et maintenir les ordinateurs, logiciels et périphériques pour les employés locaux et à distance.</p><p>• Diagnostiquer et résoudre les problèmes matériels, logiciels et de connectivité sans fil.</p><p>• Assurer la gestion et la mise à jour des inventaires de matériel informatique.</p><p>• Fournir un support pour les équipements audiovisuels et veiller à leur bon fonctionnement.</p><p>• Participer à des initiatives de sécurité des postes de travail et collaborer avec les équipes Sécurité et Infrastructure.</p><p>• Suivre les procédures de gestion des changements et contribuer à la conformité des normes de l’entreprise.</p><p>• Produire la documentation nécessaire et respecter les politiques internes.</p><p>• Effectuer toute autre tâche connexe en soutien à l’équipe TI.</p>
<p>Nous recherchons un technicien informatique motivé pour rejoindre l'équipe de notre client dans le cadre d'un contrat à durée déterminée. Ce poste est basé à Montréal, Québec, et offre une opportunité unique de contribuer à un projet essentiel tout en mettant à profit vos compétences en support technique et service à la clientèle. Vous jouerez un rôle clé dans l'intégration et le soutien des utilisateurs au sein de deux entités récemment acquises.</p><p><br></p><p>Responsabilités:</p><p>• Fournir un support technique de niveau 1 et 2 aux employés des entités nouvellement acquises, couvrant environ 30 à 40 utilisateurs.</p><p>• Collaborer avec l'équipe technique existante pour garantir un service efficace, en tenant compte des différents fuseaux horaires.</p><p>• Participer activement à la migration des utilisateurs vers des environnements virtuels comme VMware et Citrix.</p><p>• Configurer et intégrer des comptes Office 365, notamment Exchange, Teams et SharePoint.</p><p>• Installer et configurer les postes de travail, imprimantes et autres périphériques nécessaires.</p><p>• Identifier et résoudre les problèmes liés au matériel, aux logiciels et au réseau.</p><p>• Documenter les interventions et gérer les demandes dans le système de suivi des billets.</p><p>• Travailler en étroite collaboration avec le gestionnaire du centre de services pour coordonner les activités liées au support technique.</p>
