Desktop Support Analyst Jobs

Desktop Support Analyst

Brampton, Ontario
onsite
Permanent
65000 - 75000 CAD / Yearly
We are looking for a Desktop Support Analyst to provide reliable technical assistance to employees in Brampton, Ontario. In this role, you will support day-to-day end-user computing needs, maintain core desktop and account administration processes, and help keep workplace technology secure and efficient. This opportunity is well suited to someone who enjoys solving technical issues, supporting a diverse user base, and contributing to stable IT operations. Responsibilities:• Deliver front-line technical support for desktops, laptops, mobile devices, printers, and other workplace hardware used by employees.• Investigate and resolve service desk tickets, user requests, and technical incidents in a timely and thorough manner.• Diagnose issues involving operating systems, business applications, hardware components, printing, and remote connectivity, escalating more complex problems when needed.• Set up, update, and retire user accounts, access rights, and group memberships while maintaining compliance with organizational security standards.• Assist with employee onboarding and offboarding by preparing equipment, configuring access, and ensuring account changes are completed accurately.• Install, configure, and maintain desktop equipment, operating systems, software packages, and patches across the end-user environment.• Track IT assets, keep support records current, and help coordinate device replacements and hardware lifecycle activities.• Provide support for Microsoft 365 tools, Active Directory administration, password issues, and basic backup or recovery tasks.• Troubleshoot network and remote access problems involving Wi-Fi, internet connectivity, switches, routers, wireless access points, and related infrastructure.• Contribute to technical documentation, knowledge articles, and continuous improvement initiatives while promoting safe computing practices across the organization
2026-09-25T00:00:00Z

Desktop Support

Kenora, Ontario
onsite
Permanent
65000 - 75000 CAD / Yearly
Robert Half is looking to hire a Desktop Support specialist to join a company that is looking to expand their operations to continue making a difference in their community. This is posting is for an existing vacancy that is offering stability, growth and great work culture! Please review the information below and apply if you are a good fit - Please be attentive to location! Role: Desktop Support AnalystType: Full time Permanent Location: Northern Ontario Region - Please inquire for more information Compensation: $65k to $75.4k + 3 Weeks Vacation (Additional sick days) + 4 Day work weeks + Strong Benefits (100% coverage with RRSP) + Cell phone Expense + Mileage Expense Requirements:Core Technical Duties: Handle end-to-end network troubleshooting, manage Microsoft 365, Entra ID, and Intune administration, deploy Windows endpoints via Autopilot, and resolve or escalate support tickets within SLA guidelines. Qualifications & Screening: Requires 2+ years of MSP or multi-client IT support experience, hands-on TCP/IP and networking expertise, a valid driver's licence, a clear criminal record check, and eligibility for law enforcement security screening. Schedule & Perks: Standard Monday to Friday day shift with rotational on-call duties, offering an earned four-day work week post-probation and comprehensive benefits including health coverage, RRSP matching, and paid training. Professional Expectations: Requires strong independent judgment for lone on-site work, excellent plain-language communication skills, meticulous ticket documentation, and deep respect for community protocols.
2026-10-01T00:00:00Z

IT Support Specialist

North York, Ontario
onsite
Permanent
55000 - 65000 CAD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for retail operations in North York, Ontario. This position supports both on-site and remote employees, helping maintain stable end-user systems, core Microsoft environments, and essential store hardware. The ideal candidate brings strong troubleshooting ability, practical infrastructure knowledge, and experience supporting business-critical technology in a fast-paced setting. Responsibilities: • Deliver day-to-day technical support to office-based and remote staff, resolving hardware, software, and access-related issues in a timely manner. • Administer and support Microsoft 365 services, including user account setup, permissions, and end-user troubleshooting across core applications. • Maintain and support Microsoft Azure and Windows server environments, while assisting with system performance, user connectivity, and platform reliability. • Diagnose and resolve issues involving Windows 10 and Windows 11 devices, as well as systems operating in Windows Server 2012, 2016, and 2019 environments. • Provide support for desktops, laptops, servers, and retail technology such as touch displays, receipt printers, barcode scanners, and other peripheral equipment. • Manage and troubleshoot network-connected printers and related printing issues across business and retail locations. • Assist with infrastructure support activities involving VLANs, routing, switching, secure tunnelling, firewall rules, and remote connectivity tools. • Contribute to virtualization and backup operations, including support for Hyper-V environments and Veeam backup and recovery processes when required.
2026-09-18T00:00:00Z

Cyber Security Analyst

Calgary, Alberta
onsite
Permanent
75000 - 85000 CAD / Yearly
THE ROLE:We are seeking a Cyber Security Analyst to help protect and strengthen a growing organization’s technology environment. In this hands-on role, you will monitor threats, respond to security incidents, and support ongoing security improvements across infrastructure and cloud environments. The successful candidate will have a minimum of two years of proven experience within the Canadian cybersecurity landscape and will play a key role in identifying, assessing, and mitigating risks while supporting the organization’s security framework.Key responsibilities include:<ul><li>Monitoring and responding to security alerts and incidents using tools such as CrowdStrike, Qualys, and Azure Defender.</li><li>Managing patching processes to maintain secure and up-to-date systems.</li><li>Supporting backup validation and disaster recovery readiness.</li><li>Conducting vulnerability assessments and supporting remediation efforts.</li><li>Developing and maintaining cybersecurity policies, procedures, and documentation.</li><li>Delivering security awareness initiatives, including phishing simulations and training.</li><li>Partnering with IT and business teams to identify and mitigate security risks.</li></ul>WHY THIS ROLE?This is a great opportunity to grow your cybersecurity career in a collaborative and evolving environment where your work directly contributes to protecting critical systems and data. You’ll gain exposure to modern security tools, cloud platforms, and real-world incident response while working alongside experienced professionals. The role offers a competitive salary and benefits package, along with ongoing development opportunities in a high-demand field. If you’re looking to build your cybersecurity expertise and make a tangible impact, apply today!
2026-09-28T00:00:00Z

IT Access Controls Analyst

Calgary, Alberta
onsite
Temporary
1 - 1 CAD / Hourly
We are looking for an IT Access Controls Analyst to join a long-term contract opportunity within the agriculture sector in Calgary, Alberta. In this role, you will help strengthen enterprise access control practices by reviewing governance processes, improving documentation, and supporting audit and compliance activities. You will work with cross-functional teams to enhance control effectiveness, identify efficiencies, and contribute to a more consistent and reliable IT control environment. Responsibilities: • Examine access-related IT general controls across enterprise applications and infrastructure to confirm they are properly documented and operating as intended. • Analyze current control activities to identify overlap, inefficiencies, and opportunities to streamline practices across the organization. • Revise and maintain control narratives, process maps, risk and control matrices, and other governance materials to keep documentation accurate and audit-ready. • Partner with control owners and technical teams to clarify control expectations, improve consistency in execution, and ensure supporting evidence is retained appropriately. • Assist with internal and external audit requests by gathering documentation, explaining control design, and helping address follow-up items. • Contribute to access governance initiatives such as user access reviews, privileged access oversight, and segregation of duties assessments. • Recommend practical opportunities to automate control monitoring, execution, and evidence collection where appropriate. • Prepare summaries, metrics, and progress updates for stakeholders and leadership regarding control effectiveness and ongoing improvement efforts.
2026-09-14T00:00:00Z

Laptop Deployment Technician

Toronto, Ontario
onsite
Temporary
24 - 28 CAD / Hourly
We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract position is ideal for a hands-on desktop support specialist who can prepare, deploy, and replace laptops efficiently while delivering a positive end-user experience. The successful candidate will handle imaging, configuration, troubleshooting, and shipment coordination, while working with a high daily volume of devices across multiple branch locations. Responsibilities: • Prepare and configure incoming laptops for end users by completing imaging, setup, and quality checks before deployment. • Replace existing devices with newly provisioned laptops and ensure users receive the equipment and guidance needed for a smooth handoff. • Resolve Level 2 desktop support issues related to hardware, Office 365 applications, Outlook, Excel, and general workstation performance. • Support device enrolment and management activities using Intune, Azure, and Active Directory tools. • Process a high volume of laptop deployments each day while maintaining accuracy, organization, and service standards. • Package and coordinate shipment of laptops to branch locations, ensuring devices are tracked and ready for distribution. • Create and provide checklists and other user-facing instructions to help employees complete returns and exchanges correctly. • Document incidents, service requests, and deployment updates in ServiceNow to maintain clear support records. • Communicate clearly with end users and internal teams to troubleshoot issues, answer questions, and deliver strong customer service.
2026-09-25T00:00:00Z

6 results for Desktop Support Analyst jobs