17 results for Cybersecurity Analyst jobs
IT Support & Security Analyst
- Ottawa, ON
- onsite
- Permanent
-
60000 - 80000 CAD / Yearly
- <p>Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations.</p><p><br></p><p>In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity.</p><p><br></p><p><strong>Client IT Support & Operations</strong></p><ul><li>Provide Level 1 & 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)</li><li>Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interaction</li><li>Manage <strong>Microsoft 365 environments</strong>, including user account setup, onboarding/offboarding, and access management across Active Directory and Entra ID</li><li>Lead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioning</li><li>Maintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipment</li><li>Support and maintain client infrastructure and network connectivity to ensure optimal system performance and uptime</li><li>Manage and support endpoint devices through <strong>Microsoft Intune</strong>, including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33</li></ul><p><strong>Cyber Security Operations</strong></p><ul><li>Act as a second-level responder by taking ownership of security alerts following initial triage</li><li>Investigate and resolve outstanding technical and security issues to ensure full incident remediation</li><li>Collect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigations</li><li>Assist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues</li></ul>
- 2026-07-13T00:00:00Z
IT Security Engineer
- Burnaby, BC
- onsite
- Permanent
-
125000 - 135000 CAD / Yearly
- <p>This is a great chance to apply your IT security engineering skills at a high-profile, government-funded organization in Vancouver, BC. This role will be focused on security engineering for on-prem and hybrid cloud data centre operations, and a series of custom built software applications. This organization handles sensitive, government data, so security will be top of mind for all projects. </p><p><br></p><p>In this role, you’ll be working with a team of experienced technology professionals in the Vancouver office. You will be responsible for securing the infrastructure and applications environments. </p><p><br></p><p>The systems themselves contain highly-sensitive government data. As part of the hiring process, you will go through an RCMP background check with the goal of obtaining a government ‘Secret’ status. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
- 2026-07-21T00:00:00Z
HRIS Analyst
- Vancouver, BC
- onsite
- Permanent
-
90000 - 120000 CAD / Yearly
- <p>Our client, a large and diversified organization with operations across Canada and the United States, is seeking an experienced HRIS Analyst to take ownership of its Workday platform and support ongoing optimization initiatives.</p><p>Following a recent Workday implementation, the organization is entering the next phase of its HR technology journey and requires a dedicated Workday expert who can drive enhancements, improve business processes, support users, manage integrations, and deliver meaningful reporting and analytics.</p><p><br></p><p>This position offers a unique opportunity to become the organization's primary Workday subject matter expert while partnering closely with HR, Payroll, Finance, and business leaders.</p><p><br></p><p><strong>Responsibilities</strong></p><p><strong>Workday Administration & Optimization</strong></p><p>• Configure, maintain, and enhance Workday modules including HCM, Payroll, Recruiting, Time Tracking, Absence Management, and Advanced Compensation.</p><p>• Maintain and improve business processes, workflows, notifications, and approvals.</p><p>• Manage Workday releases, testing, and system enhancements.</p><p>• Identify opportunities to improve system functionality and user experience.</p><p><br></p><p><strong>Security & Data Governance</strong></p><p>• Administer security roles and user access.</p><p>• Conduct regular audits and maintain data integrity.</p><p>• Support privacy compliance and internal governance requirements.</p><p><br></p><p><strong>Reporting & Analytics</strong></p><p>• Build and maintain reports, dashboards, and calculated fields.</p><p>• Deliver workforce insights and operational metrics to business leaders.</p><p>• Support ad hoc reporting requests and data analysis.</p><p><br></p><p><strong>Integrations & Technical Support</strong></p><p>• Support existing Workday integrations and future implementation projects.</p><p>• Assist with troubleshooting and testing integration-related issues.</p><p>• Partner with external vendors and internal stakeholders on system enhancements.</p><p><br></p><p><strong>Stakeholder Partnership</strong></p><p>• Gather business requirements and translate them into scalable Workday solutions.</p><p>• Provide end-user support, training, and documentation.</p><p>• Promote adoption of new functionality and best practices across the organization.</p><p><br></p>
- 2026-07-21T00:00:00Z
Configuration Management Analyst
- Calgary, AB
- onsite
- Contract / Temporary
-
0 - 0 CAD / Yearly
- <p>Our client is looking for a dedicated<strong> Configuration Management Analyst</strong> to join their team in Calgary, Alberta. This role supports the reliability of key business services by strengthening configuration management practices, improving data quality, and enabling informed operational decision-making. The ideal candidate is a detail-oriented and collaborative professional with strong analytical skills, the ability to manage and maintain accurate service data, and a commitment to driving consistency, quality, and operational excellence across service management practices.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and support configuration management to ensure reliable IT services.</li><li>Maintain the CMDB, improving data accuracy, completeness, and integrity.</li><li>Develop and enforce configuration management standards, processes, and governance.</li><li>Collaborate with teams to identify, manage, and track configuration items throughout their lifecycle.</li><li>Administer ServiceNow tools, including Discovery and Service Mapping, and apply configuration controls.</li><li>Conduct audits, reviews, and reconciliations to ensure data quality and compliance.</li><li>Create and maintain process documentation, knowledge articles, and user guidance.</li><li>Provide training and support on configuration management practices and ServiceNow usage.</li><li>Develop reports and dashboards to monitor compliance, data health, and service performance.</li><li>Partner with change management teams to assess the impact of changes on services and configuration items.</li></ul>
- 2026-06-24T00:00:00Z
Business Systems Analyst
- Burnaby, BC
- remote
- Permanent
-
90000 - 100000 CAD / Yearly
- <p>In this Business Systems Analyst role, you will assess business processes and user requirements to support the delivery of a SaaS software platform to financial services customers across Canada and the US. </p><p><br></p><p>The company operates with team members across Canada, allowing you to work remotely from your home office. And you may occasionally visit their offices in either Vancouver or Toronto, or Canadian customers in other provinces, from time-to-time (e.g. a few times per year max). </p><p><br></p><p>You will partner with customers to run discovery sessions, gather requirements, and outline project scope for software implementations. This includes mapping business needs to system functionality and ensuring alignment across solution design, configuration, and testing activities.</p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>A key draw of this role is the opportunity to work closely with a modern SaaS platform in the financial services space, while collaborating with cross-functional technical and delivery teams.</p><p> </p><p><strong>HOW TO APPLY</strong></p><p> </p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p> </p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
- 2026-07-21T00:00:00Z
Data Analyst
- Toronto, ON
- onsite
- Contract / Temporary
-
28.5 - 33 CAD / Hourly
- We are looking for a Data Analyst to support fraud-focused analytics initiatives within a banking environment in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can turn complex data into practical insights, strengthen fraud detection approaches, and work across technical and business teams. The role combines hands-on analysis with pipeline and reporting support, while partnering with stakeholders involved in lending, operations, and regulatory processes.<br><br>Responsibilities:<br>• Examine transactional, application, and behavioural data to uncover fraud trends, emerging risks, and actionable patterns.<br>• Write and optimize SQL-based analysis to support investigations, recurring reporting, and ad hoc business requests.<br>• Contribute to the design and refinement of fraud rules by translating analytical findings into practical detection logic.<br>• Support data engineering activities by helping build, validate, and maintain ETL workflows and dependable data pipelines.<br>• Work with large-scale data environments, including platforms such as Trino and Hive, to prepare and analyze banking data efficiently.<br>• Partner with business stakeholders to gather requirements, map processes, and align analytical outputs with branch and lending operations needs.<br>• Interpret lending data in the context of product structures, underwriting practices, and applicable compliance expectations.<br>• Assist with project delivery activities by coordinating analysis tasks, documenting outcomes, and supporting change-related work within financial services technology initiatives.
- 2026-07-20T00:00:00Z
Business Analyst
- Cambridge, ON
- onsite
- Permanent
-
70000 - 90000 CAD / Yearly
- <p>We are looking for a Business Analyst to join our team in Cambridge, Ontario and help turn data into meaningful insights that guide business decisions. In this role, you will work closely with finance and cross-functional partners to improve reporting visibility across operations, sales, profitability, and customer trends. This position is well suited to someone who enjoys combining technical reporting expertise with strong business understanding to deliver clear, practical analysis.</p><p><br></p><p>Responsibilities:</p><p>• Partner with finance and other business teams to deliver reporting and analysis that supports planning, performance monitoring, and decision-making.</p><p>• Review current reporting workflows, document how they operate, and contribute to efforts that make processes more consistent and efficient.</p><p>• Help define, measure, and refine key performance indicators by building a strong understanding of business priorities and operational drivers.</p><p>• Design, update, and optimize dashboards and reports using tools such as Power BI to provide clear visibility into business performance.</p><p>• Improve recurring reporting activities by identifying opportunities to automate manual tasks and streamline data delivery.</p><p>• Contribute to the creation and upkeep of data sources and related data integration processes that support reliable reporting outputs.</p><p>• Track data integrity across reporting sources, investigate discrepancies, and raise concerns to help maintain accurate and dependable information.</p><p>• Maintain reporting databases and analytical environments to support ongoing access, performance, and usability.</p><p>• Gather business needs from stakeholders and translate them into practical reporting solutions and analytical deliverables.</p><p>• Provide timely support for ad hoc analysis requests and other related responsibilities as needed.</p>
- 2026-07-14T00:00:00Z
Business Analyst
- Toronto, ON
- onsite
- Contract / Temporary
-
95 - 110 CAD / Hourly
- We are looking for an experienced Business Analyst to join a delivery-driven team in Toronto, Ontario. This Long-term Contract opportunity is suited to a proactive, detail-oriented individual who can coordinate complex initiatives, remove roadblocks, and keep key priorities moving forward in a fast-paced environment. The successful candidate will work closely with business and vendor partners to clarify needs, support decision-making, and help ensure critical milestones are achieved on schedule.<br><br>Responsibilities:<br>• Lead business analysis activities across multiple workstreams, ensuring issues are identified promptly, addressed effectively, and escalated when timelines or outcomes may be at risk.<br>• Partner with stakeholders, consultants, and external vendors to gather, validate, and document business needs, process flows, and functional expectations.<br>• Produce and maintain clear project documentation, including business requirements, meeting notes, action logs, and status updates for leadership and delivery teams.<br>• Facilitate discussions between business and technical participants to align priorities, resolve gaps, and support informed decision-making throughout the project lifecycle.<br>• Use tools such as Jira, Excel, and Word to track progress, organize requirements, monitor dependencies, and maintain visibility across project activities.<br>• Support Agile delivery practices by helping manage backlogs, clarifying user needs, and contributing to planning, testing, and implementation readiness.<br>• Provide hands-on coordination for finance-related and enterprise system initiatives, including work involving SAP environments and vendor-led solution delivery.<br>• Help prepare the organization for key implementation milestones by monitoring deliverables, following up on open items, and maintaining momentum across all assigned activities.
- 2026-07-13T00:00:00Z
Business Analyst
- Vancouver, BC
- remote
- Contract / Temporary
-
33.25 - 38.5 CAD / Hourly
- <p>Our client, a leader in the real estate and finance industry, is looking for a skilled and business-savvy Business Analyst for a 6-month contract. This hybrid role, based in Vancouver, requires a professional with a strong background in finance or real estate projects. The ideal candidate will focus on business processes, system implementation, and compliance while working closely with teams in North America and APAC. Flexibility with working hours will be necessary to accommodate different time zones.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather business requirements, specifically for financial systems and commission-based platforms.</li><li>Analyze, document, and communicate business processes related to tracking deals, invoicing, compliance, and commission calculations.</li><li>Work with COTS (Commercial Off-The-Shelf) applications to ensure proper utilization and optimization of the platform that tracks property/client information and commissions.</li><li>Ensure SOC compliance and assist in preparing compliance reports for shareholders.</li><li>Participate in data migration and system configuration processes, focusing on finance and real estate platforms.</li><li>Partner with teams in Sydney, requiring flexibility with working hours to accommodate different time zones.</li><li>Provide input on improvements and help maintain system performance for revenue tracking, invoicing, and compliance.</li><li>Support testing and system validation processes for new features and changes to the platform.<strong></strong></li></ul>
- 2026-07-21T00:00:00Z
Business Analytics/Data Analyst
- Toronto, ON
- onsite
- Contract / Temporary
-
45 - 48 CAD / Hourly
- We are looking for a Business Analytics/Data Analyst to support data-driven decision-making within a financial services environment in Toronto, Ontario. This Long-term Contract position will focus on uncovering fraud-related trends, improving analytical processes, and translating complex business needs into practical data solutions. The successful candidate will work across analytics, business analysis, and data engineering activities to strengthen operational insight and support effective risk management.<br><br>Responsibilities:<br>• Analyze banking and lending data to identify suspicious activity, emerging fraud patterns, and behavioural indicators that support stronger detection strategies.<br>• Build, refine, and maintain analytical datasets and data pipelines using SQL and big data tools such as Trino and Hive to support reporting and investigation needs.<br>• Partner with business stakeholders to gather requirements, document workflows, and map current processes related to branch and lending operations.<br>• Develop and enhance business rules and analytical logic that improve the identification of application fraud and other financial risks.<br>• Translate business objectives into clear data and reporting solutions that support operational teams and decision-makers.<br>• Contribute to project delivery activities within financial services technology initiatives, including planning, coordination, and change-related support where required.<br>• Apply banking knowledge to assess lending practices, underwriting considerations, and compliance-related data requirements in analysis work.<br>• Prepare insights, findings, and recommendations for stakeholders through clear documentation, reporting, and presentations.
- 2026-07-20T00:00:00Z
Operations Analyst
- Edmonton, AB
- onsite
- Permanent
-
65000 - 70000 CAD / Yearly
- <p>Our client is seeking a <strong>detail-oriented Operations Analyst (IT Focus)</strong> to support their <strong>IT Director</strong> in a <strong>newly created role</strong>. This position is ideal for a motivated professional with experience in <strong>operations, procurement, financial analysis, or IT administration</strong> who’s looking to work within a structured, IT-driven environment.</p><p><br></p><p>This as a strong opportunity for someone who enjoys working behind the scenes—tracking costs, managing vendors, and supporting IT operations—while gaining exposure to leadership and enterprise-level processes.</p><p><br></p><p>In this role, you’ll act as a key operational and analytical support to the IT function, with responsibilities including:</p><p><br></p><ul><li>Supporting the IT Director with day-to-day operational and administrative activities</li><li>Performing data entry, reporting, and analysis related to <strong>IT costs, budgets, and expenditures</strong></li><li>Tracking, reconciling, and allocating costs (including chargebacks and expense allocations)</li><li>Assisting with <strong>vendor management</strong>, including contract tracking and renewal schedules</li><li>Supporting <strong>software license tracking and compliance</strong></li><li>Coordinating components of IT-related projects (documentation, timelines, tracking)</li><li>Managing <strong>accounts payable and accounts receivable</strong> activities related to IT vendors</li><li>Maintaining product controls and operational documentation</li><li>Preparing and updating reports using <strong>Excel (intermediate level required)</strong></li></ul><p>Why This Role Stands Out</p><ul><li><strong>Newly created position</strong> with room to shape processes</li><li>Direct exposure to an IT Director and leadership decision-making</li><li>Strong learning opportunity for candidates looking to build on their experience base</li><li>Broad scope across financial tracking, vendor management, and project support</li></ul><p>This is full-time, permanent, in office position that offers a competitive total rewards package. Apply today!</p>
- 2026-07-03T00:00:00Z
Senior Data Analyst
- Langley, BC
- onsite
- Contract / Temporary
-
35 - 50 CAD / Hourly
- <p>Our client, based in Langley, BC, is seeking a Senior Data Analyst (Data Warehouse & Integration) for an approximately 5-month contract engagement (30 hours/week). Due to the collaborative nature of the project, preference will be given to candidates located in the Lower Mainland who can work closely with internal Finance, Operations, and IT teams, as well as external Sage consultants.</p><p><br></p><p>This is a highly technical role focused on data mapping, data transformation, integration, cleansing, and warehousing activities across multiple source systems rather than traditional reporting or dashboard development.</p><p><br></p><p>Responsibilities</p><ul><li>Analyze and map data from multiple enterprise systems, including financial, operational, HR, fleet management, dispatch, and other business platforms.</li><li>Work with Finance, Operations, and IT stakeholders to understand source system data structures and business requirements.</li><li>Perform source-to-target data mapping and define transformation rules for warehouse integration.</li><li>Cleanse, validate, and reconcile data to ensure accuracy, consistency, and completeness.</li><li>Support the integration of flat-file, database, and API-based data sources into the enterprise data warehouse.</li><li>Execute data transformation and validation activities using SQL and related tools.</li><li>Collaborate with Sage consultants and implementation partners to support data onboarding into Sage Enterprise Intelligence.</li><li>Identify and resolve data quality, data consistency, and integration issues.</li><li>Assist with data migration, testing, reconciliation, and user acceptance activities.</li><li>Document data flows, mapping specifications, transformation logic, and integration requirements.</li><li>Support the continued onboarding of new data sources into the enterprise analytics environment.</li></ul>
- 2026-07-21T00:00:00Z
Senior Fraud Analyst
- North York, ON
- onsite
- Permanent
-
90000 - 110000 CAD / Yearly
- <p>Our client is looking to hire a <strong>Senior Fraud Analyst </strong>in the Greater Toronto area. The role will work closely with stakeholders to set up the appropriate framework to mitigate fraud, build out capabilities, tools, and methods for preventing fraud.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><p>• The ideal candidate would partner with stakeholders across the organization to ensure a strong approach to fraud management.</p><p>• Analyze trends and discover patterns to identify potential fraud risks and make strong recommendations.</p><p>• Recommend and assist with implementation of improvements to boost fraud detection and prevention capabilities across the organization.</p><p>• Work closely with Operations, Credit, Risk to address fraud related issues and recommend improvements to existing controls and processes to mitigate risks.</p>
- 2026-06-25T00:00:00Z
Data & AI Automation Analyst
- Calgary, AB
- onsite
- Permanent
-
75000 - 85000 CAD / Yearly
- <p><strong>THE ROLE:</strong></p><p>As the Data & AI Automation Analyst you will bridge business strategy and advanced analytics, delivering scalable data, automation, and AI-driven solutions. You will work closely with stakeholders to identify opportunities, design solutions, and drive measurable outcomes.</p><p><em>Key Responsibilities:</em></p><ul><li>Design and implement automation workflows using tools such as Power Automate</li><li>Develop and support AI, analytics, and data-driven initiatives</li><li>Source, clean, and transform data to ensure accuracy and integrity</li><li>Build scalable data models and dashboards (Power BI) to support reporting</li><li>Translate business requirements into actionable insights and structured solutions</li><li>Lead solution design and requirements gathering with stakeholders</li><li>Mentor junior analysts and contribute to a high-performing analytics team</li><li>Communicate insights effectively to both technical and non-technical audiences</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an exciting opportunity to join a high-performing digital solutions team at the forefront of AI, automation, and analytics innovation. You’ll work on impactful projects that combine emerging technologies with real-world business challenges, while collaborating in a culture that prioritizes continuous learning and knowledge sharing. The role offers a competitive salary, strong benefits package, and meaningful career growth opportunities. If you’re passionate about turning data into strategic insights and want to make a tangible impact, apply now!</p>
- 2026-07-06T00:00:00Z
Credit Analyst
- Edmonton, AB
- onsite
- Permanent
-
70000 - 80000 CAD / Yearly
- <p>Our client in Edmonton is seeking a detail-oriented and analytical Credit Analyst to join their finance team. This role is responsible for evaluating credit risk, reviewing customer financial information, recommending credit limits, and helping protect the organization’s financial health while supporting business growth. The ideal candidate will have strong financial analysis skills, sound judgment, and the ability to collaborate effectively with internal stakeholders and external customers.</p><p><br></p><p>CCP certification or active pursuit of the designation is required.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze and assess the creditworthiness of new and existing customers using financial statements, credit reports, trade references, and payment history</li><li>Recommend appropriate credit limits and terms based on risk analysis and company policy</li><li>Monitor customer accounts to identify changes in risk, delinquency trends, and exposure levels</li><li>Review aging reports and support collections strategies for overdue accounts</li><li>Partner with sales, finance, and customer service teams to resolve credit-related issues while maintaining strong client relationships</li><li>Prepare clear and well-supported credit recommendations for management review</li><li>Maintain accurate customer credit files and ensure documentation is complete and up to date</li><li>Assist with ongoing review and improvement of credit policies, procedures, and internal controls</li><li>Support month-end reporting related to receivables, bad debt exposure, and account risk</li><li>Identify potential compliance concerns and escalate high-risk accounts as needed</li></ul>
- 2026-07-17T00:00:00Z
Sr. Data Analyst
- North York, ON
- onsite
- Contract / Temporary
-
45 - 46 CAD / Hourly
- <p>We are looking for a Senior Data Analyst to support a non-profit organization in Toronto, Ontario through a Contract opportunity. In this role, you will turn large volumes of financial and operational data into clear reporting, practical insights, and user-friendly dashboard solutions for business stakeholders. The position is ideal for someone who combines strong analytical thinking with advanced spreadsheet and reporting expertise, and who can communicate findings effectively to both technical and non-technical audiences.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain high-volume reports and sophisticated spreadsheet models that support finance and business decision-making.</p><p>• Work closely with stakeholders to identify reporting needs, define measurable outcomes, and convert business questions into technical reporting requirements.</p><p>• Create interactive dashboards in Power BI that present complex data in a clear and accessible format for non-technical users.</p><p>• Use Power Query to prepare, transform, and organize data from multiple sources for accurate and efficient analysis.</p><p>• Investigate data quality issues, perform root-cause analysis, and resolve inconsistencies that affect reporting reliability.</p><p>• Present analytical findings and recommendations in a clear manner to business partners and leadership teams.</p><p>• Support data best practices by guiding entry-level team members or end users on reporting processes and the efficient use of Power Query tools.</p>
- 2026-07-13T00:00:00Z
Bilingual Help Desk Analyst
- North York, ON
- remote
- Contract / Temporary
-
25 - 35 CAD / Hourly
- <p>We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.</p><p>• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.</p><p>• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.</p><p>• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.</p><p>• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.</p><p>• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.</p><p>• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.</p><p>• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.</p>
- 2026-07-15T00:00:00Z