<p>On behalf of our client, Robert Half is seeking a Customer Service Representative to join the team in Thornhill, ON. This is a remote contract position for a defined five-week period. The successful candidate will contribute to administrative and claims coordination activities within a dynamic environment.</p>
<strong>Job Responsibilities</strong>
<ul><li>Prepare correspondence using Microsoft Word to support claims processes.</li><li>Send documents through electronic messaging platforms, fax systems, and traditional mail as needed.</li><li>Attach examination reports to the appropriate communications when required.</li><li>Process payments for claims submitted through internal systems.</li><li>Communicate with claims adjusters and team members to ensure timely resolution of inquiries.</li><li>Maintain accuracy and organization when handling high volumes of information and correspondence.</li><li>Balance multiple priorities and adapt to shifting business needs within established deadlines.</li><li>Collaborate with colleagues in a fast-paced, team-oriented environment.</li><li>Demonstrate strong customer service and interpersonal skills across departments.</li><li>Participate in ongoing communication and collaboration with claims teams.</li></ul>
<strong>Job Requirements</strong>
<ul><li>Demonstrated proficiency in Microsoft Word.</li><li>Strong written and verbal communication abilities.</li><li>Solid organizational and time-management skills with the ability to multitask.</li><li>High attention to detail and analytical problem-solving capabilities.</li><li>Ability to work independently while contributing to team objectives.</li><li>Comfort managing multiple tasks and priorities in a deadline-driven setting.</li><li>Previous experience in insurance, claims, financial services, or a related field is preferred.</li></ul>