2 results for Desktop Support in Ajax, ON
Help Desk/Desktop Support Analyst
- York, ON
- onsite
- Contract / Temporary
-
30 - 40 CAD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who enjoys resolving hardware, software, and access issues while delivering a high standard of customer service across desk-side and service desk environments. The successful candidate will support a range of technologies, contribute to reliable day-to-day operations, and help maintain a stable and efficient user computing experience.<br><br>Responsibilities:<br>• Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests.<br>• Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime.<br>• Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization.<br>• Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures.<br>• Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required.<br>• Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution.<br>• Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation.<br>• Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.
- 2026-05-13T00:00:00Z
Help Desk/Desktop Support Analyst
- Toronto, ON
- onsite
- Permanent
-
75000 - 85000 CAD / Yearly
- <p>Robert Half is supporting the search for a <strong>Help Desk / Desktop Support Analyst</strong> on behalf of a confidential organization. This opportunity is ideal for a technology professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and helping maintain a reliable and efficient IT environment.</p><p>The Help Desk / Desktop Support Analyst will be responsible for delivering day-to-day technical assistance to employees, resolving hardware and software issues, and supporting workplace technology across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-line and second-line technical support for desktops, laptops, mobile devices, printers, and related hardware</li><li>Respond to and resolve help desk tickets in a timely and professional manner</li><li>Troubleshoot issues related to operating systems, standard business applications, user accounts, and access permissions</li><li>Set up, configure, deploy, and maintain end-user devices and peripherals</li><li>Support onboarding and offboarding activities, including account setup, equipment provisioning, and system access</li><li>Assist with troubleshooting network connectivity, remote access, and VPN-related issues</li><li>Maintain accurate documentation of technical issues, resolutions, inventory, and support procedures</li><li>Escalate complex issues when needed and collaborate with other IT team members to ensure timely resolution</li><li>Contribute to continuous improvement of support processes and user experience</li><li>Provide clear and approachable communication to users with varying levels of technical knowledge</li></ul><p><br></p>
- 2026-05-14T00:00:00Z
