2 results for Help Desk Analyst in Ottawa, ON
Cyber Security Analyst
- Ottawa, ON
- remote
- Contract / Temporary
-
79.1635 - 91.663 CAD / Hourly
- <p>We are looking for an experienced Cyber Security Analyst to support security operations for a government consulting environment. This Contract opportunity is ideal for a senior detail-oriented candidate who can work part-time hours while taking ownership of live monitoring, threat investigation, and timely incident response. The role suits someone who is comfortable working hands-on with Darktrace and related security technologies to strengthen detection capabilities and maintain a strong security posture.</p><p><br></p><p>Responsibilities:</p><p>• Oversee day-to-day security monitoring activities and assess alerts to identify suspicious behaviour, emerging risks, and potential incidents.</p><p>• Use Darktrace and other security tools to investigate anomalies, validate threats, and recommend appropriate containment or remediation actions.</p><p>• Respond to cyber security events in real time, coordinate triage efforts, and support resolution to reduce operational impact.</p><p>• Review firewall, network, and cloud security configurations to improve protection across the environment.</p><p>• Analyze threat intelligence and security trends to refine detection approaches and strengthen defensive measures.</p><p>• Troubleshoot security issues across SOC-related processes, infrastructure, and technologies to maintain effective operations.</p><p>• Collaborate with internal stakeholders to document findings, communicate risk, and support ongoing security improvements.</p><p>• Contribute to configuration and quality management practices that enhance the reliability and effectiveness of security controls.</p>
- 2026-05-06T00:00:00Z
IT Support Specialist
- Ottawa, ON
- onsite
- Permanent
-
90000 - 120000 CAD / Yearly
- <p>A well-established professional services organization is seeking a proactive, hands-on <strong>It Support Specilist- IT Manager</strong> to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.</p><p><br></p><p>This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.</p><p>Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
- 2026-05-08T00:00:00Z
