We are looking for a Customer Service Representative to join our team in Markham, Ontario on a contract basis with the potential for a permanent position. In this role, you will deliver responsive support to customers by phone and email while ensuring information is recorded accurately and service requests are handled efficiently. This opportunity is ideal for someone with at least 2 years of experience in customer service who is comfortable in a fast-paced call centre environment and enjoys balancing communication, coordination, and administrative tasks. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and effective support for a variety of service-related inquiries. • Manage both inbound and outbound communication to follow up on requests, confirm details, and maintain a high standard of customer care. • Enter customer, order, and service information accurately into internal records and systems to support timely processing. • Handle email correspondence promptly, ensuring inquiries are addressed clearly and escalated when needed. • Process order entries with attention to detail, verifying information before submission to reduce errors and delays. • Coordinate and book appointments based on customer needs, availability, and service requirements. • Maintain organized documentation of customer interactions, updates, and outcomes to support continuity of service. • Use Microsoft Word and Microsoft Excel to prepare, update, and track customer-related information and administrative reports.

• Minimum of 2 years of experience in customer service, preferably within a call centre or high-volume support setting. • Demonstrated ability to manage inbound calls while maintaining a detail-oriented and customer-focused approach. • Experience handling email communication and documenting customer information with accuracy. • Strong data entry skills with careful attention to detail and consistency. • Familiarity with order processing and appointment scheduling in an administrative or service environment. • Proficiency in Microsoft Excel and Microsoft Word for day-to-day documentation and record management. • Effective verbal and written communication skills, with the ability to interact confidently with customers and internal teams.

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Markham, ON
onsite
Contract / Temporary to Hire
20 - 21 CAD / Hourly
We are looking for a Customer Service Representative to join our team in Markham, Ontario on a contract basis with the potential for a permanent position. In this role, you will deliver responsive support to customers by phone and email while ensuring information is recorded accurately and service requests are handled efficiently. This opportunity is ideal for someone with at least 2 years of experience in customer service who is comfortable in a fast-paced call centre environment and enjoys balancing communication, coordination, and administrative tasks. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and effective support for a variety of service-related inquiries. • Manage both inbound and outbound communication to follow up on requests, confirm details, and maintain a high standard of customer care. • Enter customer, order, and service information accurately into internal records and systems to support timely processing. • Handle email correspondence promptly, ensuring inquiries are addressed clearly and escalated when needed. • Process order entries with attention to detail, verifying information before submission to reduce errors and delays. • Coordinate and book appointments based on customer needs, availability, and service requirements. • Maintain organized documentation of customer interactions, updates, and outcomes to support continuity of service. • Use Microsoft Word and Microsoft Excel to prepare, update, and track customer-related information and administrative reports.
2026-10-01T00:00:00Z

Customer Service Representative Job in Markham, ON | Robert Half