We are looking for a detail-oriented Collections specialist to join a manufacturing organization in Maple Ridge, British Columbia on a contract basis. This in-office opportunity is suited to someone who can take ownership of overdue accounts, investigate account details, and maintain consistent follow-up with customers to support timely payment. The role works closely with the accounts receivable team and focuses on improving collection activity through organized outreach, practical problem-solving, and strong communication. Responsibilities: • Manage collection activities for overdue customer accounts and maintain regular follow-up to support timely payment. • Review aging reports to identify priority balances and concentrate efforts on long-outstanding receivables. • Investigate inactive or unclear accounts to determine the appropriate contact person and confirm account ownership. • Coordinate with the accounts receivable team to align on assigned regions, collection priorities, and performance targets. • Place effective reminder processes in motion through phone calls, email communication, and account follow-up schedules. • Record collection updates, customer interactions, and payment commitments accurately within internal systems. • Use Epicor and related tools to monitor account status, track activity, and support payment processing. • Escalate unresolved issues or high-risk delinquent accounts when further review or action is required.

• At least 1 year of experience in collections, accounts receivable, or a similar credit-focused role. • Practical knowledge of collection procedures, delinquent account follow-up, and payment resolution methods. • Experience using accounting software and CRM platforms, including the ability to learn internal processes quickly. • Familiarity with Epicor or comparable enterprise systems used for receivables and account management. • Strong investigative skills to identify the right customer contacts and resolve account ownership questions. • Confident communication skills with the ability to handle challenging or frustrating collection conversations professionally. • Solid customer service approach combined with accuracy in documentation and payment tracking.

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Maple Ridge, BC
onsite
Temporary
22 - 25 CAD / Hourly
We are looking for a detail-oriented Collections specialist to join a manufacturing organization in Maple Ridge, British Columbia on a contract basis. This in-office opportunity is suited to someone who can take ownership of overdue accounts, investigate account details, and maintain consistent follow-up with customers to support timely payment. The role works closely with the accounts receivable team and focuses on improving collection activity through organized outreach, practical problem-solving, and strong communication. Responsibilities: • Manage collection activities for overdue customer accounts and maintain regular follow-up to support timely payment. • Review aging reports to identify priority balances and concentrate efforts on long-outstanding receivables. • Investigate inactive or unclear accounts to determine the appropriate contact person and confirm account ownership. • Coordinate with the accounts receivable team to align on assigned regions, collection priorities, and performance targets. • Place effective reminder processes in motion through phone calls, email communication, and account follow-up schedules. • Record collection updates, customer interactions, and payment commitments accurately within internal systems. • Use Epicor and related tools to monitor account status, track activity, and support payment processing. • Escalate unresolved issues or high-risk delinquent accounts when further review or action is required.
2026-10-31T00:00:00Z

Collections Job in Maple Ridge, BC | Robert Half