<p>Our client is looking for a dedicated <strong>Customer Service Representative</strong> to join their team in Edmonton, Alberta. This role supports customers by managing inquiries, providing administrative assistance, and ensuring timely, accurate, and professional service. The ideal candidate is organized, detail-oriented, and customer-focused, with strong communication skills and the ability to manage high volumes of requests in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, and written correspondence, providing timely, accurate, and professional service.</li><li>Resolve routine issues, escalate complex concerns, and follow up to ensure timely resolution.</li><li>Assist customers with registrations, account updates, renewals, and general service requests.</li><li>Review forms and supporting documents for completeness and accuracy.</li><li>Maintain accurate records through data entry and database updates.</li><li>Prepare and format correspondence, reports, and administrative documents.</li><li>Coordinate appointments and manage follow-up communications.</li><li>Monitor service requests, identify recurring issues, and escalate urgent matters.</li><li>Support continuous service improvement and participate in team meetings and training to stay updated on procedures and policies.</li></ul>

<ul><li>Experience in customer service, call centre, or administrative environments.</li><li>Skilled in handling phone and email inquiries with professionalism and timely follow-up.</li><li>Proficient in data entry and maintaining accurate electronic records.</li><li>Ability to prioritize requests, resolve issues, and escalate complex concerns appropriately.</li><li>Working knowledge of Microsoft Word and Excel for document preparation and basic tracking.</li><li>Ability to assist customers with forms, online systems, and service-related inquiries.</li><li>Strong written and verbal communication skills, including professional correspondence.</li><li>Effective in scheduling appointments, multitasking, and collaborating within a team.</li></ul><p><strong>How to Apply:</strong></p><p> </p><p>To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today!</p><p> </p><p>Reference Number: <strong>05110-0013531532</strong></p><p> </p><p>Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.</p>

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