We are looking for a Client Care Coordinator to join a retail-based hearing care clinic in Chilliwack, British Columbia on a Contract basis. This position is ideal for an administrative team member who enjoys creating a welcoming client experience while managing scheduling, documentation, and billing activities with accuracy. The successful candidate will support daily clinic operations, handle client communications effectively, and contribute to business growth through proactive follow-up and service coordination. Responsibilities:• Welcome clients in person and by phone, direct inquiries appropriately, and coordinate meeting room use to ensure a smooth front-desk experience.• Arrange and confirm upcoming appointments, including service visits and new assessments, while keeping schedules organized and up to date.• Process detailed billing activities that involve funding programs, regulated coverage, workplace claims, and client support programs, ensuring information is accurate and complete.• Maintain strong client relationships by responding to questions, assisting walk-in visitors, and providing attentive service throughout each interaction.• Reach out to past clients who have not visited in several years to encourage re-engagement and support ongoing clinic activity.• Complete data entry and manage both paper-based and digital records with a high level of care, organization, and confidentiality.• Support daily outreach initiatives such as call lists, promotions, and clinic campaigns as part of overall client engagement efforts.• Assist with general administrative duties required to keep the clinic running efficiently, including correspondence, file handling, and coordination of client flow.

• At least 1 year of experience in an administrative, reception, or client-facing support role. • Strong customer service skills with the ability to build trust and provide a detail-focused experience in person, over the phone, and by email. • Proven attention to detail and comfort handling complex billing information in a regulated or process-driven environment. • Ability to manage multiple priorities, including appointments, documentation, inbound calls, and walk-in support. • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. • Confidence performing data entry and maintaining accurate client files in both electronic and paper-based systems. • Strong communication skills and the ability to work independently when required in a small clinic setting. • Experience with appointment scheduling and outbound follow-up calls is considered an asset.

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Chilliwack, BC
onsite
Temporary
22 - 24 CAD / Hourly
We are looking for a Client Care Coordinator to join a retail-based hearing care clinic in Chilliwack, British Columbia on a Contract basis. This position is ideal for an administrative team member who enjoys creating a welcoming client experience while managing scheduling, documentation, and billing activities with accuracy. The successful candidate will support daily clinic operations, handle client communications effectively, and contribute to business growth through proactive follow-up and service coordination. Responsibilities:• Welcome clients in person and by phone, direct inquiries appropriately, and coordinate meeting room use to ensure a smooth front-desk experience.• Arrange and confirm upcoming appointments, including service visits and new assessments, while keeping schedules organized and up to date.• Process detailed billing activities that involve funding programs, regulated coverage, workplace claims, and client support programs, ensuring information is accurate and complete.• Maintain strong client relationships by responding to questions, assisting walk-in visitors, and providing attentive service throughout each interaction.• Reach out to past clients who have not visited in several years to encourage re-engagement and support ongoing clinic activity.• Complete data entry and manage both paper-based and digital records with a high level of care, organization, and confidentiality.• Support daily outreach initiatives such as call lists, promotions, and clinic campaigns as part of overall client engagement efforts.• Assist with general administrative duties required to keep the clinic running efficiently, including correspondence, file handling, and coordination of client flow.
2026-10-13T00:00:00Z

Client Care Coordinator Job in Chilliwack, BC | Robert Half