Help Desk Tier 2 in Saint John, NB

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Looking for a help desk tier 2 or a help desk tier 2 job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a help desk tier 2.

Search help desk tier 2 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 2 in Saint John, NB

57119 - 65675

Low

57119

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

61975

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

65675

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

98975

126725

151469

Help Desk Tier 3

61744

73075

81400

Help Desk Tier 1

46713

54575

60819

Desktop Support Analyst

54806

63825

71688

Applications Support Specialist

50644

61281

74231

Computer Technician

46481

56425

67525

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