Find Jobs Control your career. Find the right role for you - remote, hybrid or on-site. Find your next job Search jobs now Find the right job type for you Explore how we help job seekers Hire Talent We're ready to help you hire talent at every level, from office support roles to C-suite. Hire talent Contract talent Permanent talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Explore Consulting Solutions See how our consulting capabilities can help transform your business. Explore consulting solutions Cloud • Cybersecurity • Data & Analytics • Data Privacy • Intelligent Automation • IT Service Desk Technology Internal Audit • Regulatory Compliance • Financial Crimes Compliance • Risk Management • Sarbanes-Oxley Risk, Audit and Compliance Finance Transformation • Process Optimization • Finance Technology & Data • Reporting & Compliance • Cost & Performance Management Finance and Accounting Digital Transformation • Marketing Services • Marketing Technology • Creative and Design Digital, Marketing and Customer Experience Data Privacy • Legal Consulting • Transaction Services Legal Contact Centres • Sustainability • Operational Effectiveness • Supply Chain • Sourcing & Procurement Operations HR Transformation • Employee Experience • Managed Talent • Future of Work • Organizational Transformation Human Resources Discover Insights Make smarter decisions with the latest hiring trends and career insights. Discover Insights 2027 Salary Guide Demand for Skilled Talent Report Press Room Tech insights and talent strategies Labour market overview AI in recruiting Staffing for small businesses Browse jobs Find your next hire Our locations

Help Desk Tier 1 in Saint John, NB

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

Looking for a help desk tier 1 or a help desk tier 1 job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a help desk tier 1.Search help desk tier 1 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 1 in Saint John, NB

46713 - 60819

Low
46713
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
54575
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
60819
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

 Job title Low Mid High IT Operations Manager 98975 126725 151469 Help Desk Tier 3 61744 73075 81400 Help Desk Tier 2 57119 61975 65675 Desktop Support Analyst 54806 63825 71688 Applications Support Specialist 50644 61281 74231 Computer Technician 46481 56425 67525

Explore more salaries

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

2027 Canada Salary Guide Explore the latest data for roles in 6 professional fields and know what you should pay or earn in local and national markets.
Demand for Skilled Talent Check out our Demand for Skilled Talent report to learn about employers’ hiring plans and needs.
Labour Market Overview Stay on top of Robert Half and Statistics Canada job posting data to learn about today’s hiring market.
Pay and Compensation Highlights Dive deeper into salary and total compensation trends across a range of professional roles and industries.
The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
Browse Jobs Contract Talent Permanent Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Job directory Salary Guide Time Reports Subscribe to Newsletter Contact us About Robert Half Leadership Careers With Us Locations Investor centre Press Fraud Alert Privacy Policy Terms of Use Modern Slavery Report Robert Half Canada Inc. All Rights Reserved. Numéro de permis du Québec AP-2000503 Australia - English Belgium - English Belgium - Nederlands Belgium - Français Brazil - Português Canada - English Canada - Français Chile - Español China - English China - 中文 France - Français Germany - Deutsch Hong Kong, China - English Ireland - English Italy - Italian Japan - English Japan - 日本語 Luxembourg - English Luxembourg - Français Netherlands - English Netherlands - Nederlands New Zealand - English Singapore - English Switzerland - Deutsch Switzerland - English Switzerland - Français United Arab Emirates - English United Kingdom - English United States - English