Help Desk Tier 1 in Saint John, NB

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

Looking for a help desk tier 1 or a help desk tier 1 job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a help desk tier 1.

Search help desk tier 1 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 1 in Saint John, NB

46713 - 60819

Low

46713

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

54575

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

60819

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

98975

126725

151469

Help Desk Tier 3

61744

73075

81400

Help Desk Tier 2

57119

61975

65675

Desktop Support Analyst

54806

63825

71688

Applications Support Specialist

50644

61281

74231

Computer Technician

46481

56425

67525

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