Desktop Support Analyst in Saint John, NB

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical Duties of a Desktop Support Analyst:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Analyzing and making recommendations for hardware and software standardization Creating user accounts and managing access control based on company policies

Looking for a desktop support analyst or a desktop support analyst job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half is one of the premier technology staffing agencies.
Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Dell Technologies
Deployments
Deskside Support
Desktop Hardware
EO/IR systems
HP
Salary for Desktop Support Analyst in Saint John, NB
53188 - 69606
25th percentile
53188
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
61513
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
69606
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Tier 3 58969 70069 77931 Help Desk Tier 2 51106 60356 63825 Help Desk Tier 1 43475 52263 57813 Applications Support Specialist 47638 57350 69144 Mobile Device Support Analyst 48100 55269 71225

Hiring? Start here.

Access thousands of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.