Help Desk Tier 1 in Quebec City, QC

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

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Robert Half is one of the premier technology staffing agencies.

Salary for Help Desk Tier 1 in Quebec City, QC

45840 - 60960

25th percentile

45840

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

54960

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

60960

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

102000

128160

156960

Business Continuity Analyst

91440

105120

119280

Help Desk Tier 3

61920

73440

81600

Help Desk Tier 2

58320

63360

66960

Desktop Support Analyst

55920

64560

73200

Applications Support Specialist

49920

60000

72480

Mobile Device Support Analyst

50880

58320

75120

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