Help Desk Tier 2 in Quebec City, QC

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical Duties of a Help Desk Technician

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Quebec City, QC

58320 - 66960

25th percentile

58320

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

63360

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

66960

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

102000

128160

156960

Business Continuity Analyst

91440

105120

119280

Help Desk Tier 3

61920

73440

81600

Help Desk Tier 1

45840

54960

60960

Desktop Support Analyst

55920

64560

73200

Applications Support Specialist

49920

60000

72480

Mobile Device Support Analyst

50880

58320

75120

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