Customer Service Manager in Saint John, NB

Customer Service Manager Job Description

Hires, trains and manages members of a customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require a college diploma or Bachelor's degree or several years of relevant experience.

Looking for a customer service manager or a customer service manager job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half is one of the premier administrative and customer support staffing agencies.

Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Saint John, NB

67988 - 91113

25th percentile

67988

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

76775

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

91113

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Senior Customer Service Specialist

52725

57581

62438

Call Centre Manager

62206

71456

82556

Senior Call Centre Specialist

49025

54113

62206

Call Centre Specialist

39081

45094

51106

Customer Service Specialist

47638

51106

53188

Hiring? Start here.

Access thousands of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire

You are exiting the Robert Half Canada site and will be redirected to the Robert Half US site. All Investor Centre content will be available in English only.

Administrative & Customer Support

Legal

Discover Insights

Job directory