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Call Centre Manager in Saint John, NB

Call Centre Manager Job Description

Call centre managers in Canada are responsible for the overall operations and performance of a call centre. This role involves leading and motivating a team of agents, optimizing call centre processes, and ensuring excellent customer service.

Typical call centre manager duties:

Recruit, hire, train, and develop call centre agents. Monitor team performance and address performance issues. Develop and implement call centre strategies and policies. Optimize call centre operations to improve efficiency and productivity. Ensure high levels of customer satisfaction through effective call handling. Monitor call centre performance metrics (e.g., call volume, handle time, customer satisfaction).

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Salary for Call Centre Manager in Saint John, NB
64056 - 85100
25th percentile
64056
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
73538
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
85100
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 69375 78163 92963 Senior Call Centre Specialist 49719 54806 62900 Call Centre Specialist 39775 46019 52031 Senior Customer Service Specialist 53650 60356 65444 Customer Service Specialist 48563 52263 56194 Explore More Salaries

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