The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.
Typical customer service manager job duties:
Recruits, hires, trains, and develops customer service representatives.Develops and implements customer service strategies and initiatives.Measures and analyzes customer satisfaction metrics.Implements new technologies and tools to enhance efficiency.Monitors customer service quality through quality assurance programs.
Looking for a customer service manager or a customer service manager job?
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
84923
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
101003
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
