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Customer Service Manager in Calgary, AB

Customer Service Manager Job Description

The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.

Typical customer service manager duties:

Recruits, hires, trains, and develops customer service representatives. Develops and implements customer service strategies and initiatives. Measures and analyzes customer satisfaction metrics. Implements new technologies and tools to enhance efficiency. Monitors customer service quality through quality assurance programs.

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Salary for Customer Service Manager in Calgary, AB
82294 - 106329
Low
82294
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
90915
The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.
High
106329
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Senior Customer Service Specialist 63745 70799 77591 Customer Service Specialist 58781 61133 64529 Call Centre Manager 73673 84123 96663 Senior Call Centre Specialist 57736 63745 72628 Call Centre Specialist 47286 53556 59043

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.