<p>Robert Half is searching for a <strong>Customer Service Representative (m/f/x)</strong> for a company in the Brussels region.</p><p>Our client is a well-established international organization active within the wider business services sector. The company is recognized for its collaborative culture and operates in a dynamic, cross-functional environment, serving customers across EMEA. You will be part of a motivated Customer Service team that values partnership and professional growth.</p><p><strong>Your responsibilities:</strong></p><ul><li>Act as the main contact for customers within your assigned portfolio.</li><li>Guarantee timely and accurate delivery of products, managing back order situations and proposing alternative solutions.</li><li>Receive, document, follow up and report on all customer service complaints, providing professional and proactive feedback.</li><li>Oversee price and contract management, maintaining accurate pricing information for customers in the system.</li><li>Resolve pricing issues in cooperation with Credit & Control and Sales.</li><li>Follow up on pending customer orders, proactively updating clients on their order status.</li><li>Compile and deliver reports related to customer orders, shipments and backorders as required.</li><li>Present customer experience dashboards in 1-to-1 calls with select customers.</li><li>Track sample shipments and follow up on customer feedback.</li><li>Provide commercial support to the Sales team.</li><li>Ensure commercial compensations are issued in a precise and timely manner.</li><li>Execute all operational activities accurately in the ERP system.</li><li>Offer back-up assistance to colleagues within your language expertise.</li><li>Help train new Customer Service Representatives.</li></ul><p><strong>You recognize yourself in the following:</strong></p><ul><li>Bachelor's degree or equivalent experience in a similar environment.</li><li>Minimum 3 years' experience in international customer support.</li><li>Fluency in English and good knowledge of a Nordic Language (Swedish, Norwegian, Icelandic, Danish). Knowledge French is a plus.</li><li>Experience with ERP systems (SAP is a plus) and order management.</li><li>Strong analytical skills; adept at interpreting reports and forecasts.</li><li>Knowledge of end-to-end order-to-cash processes and cross-functional collaboration.</li><li>Excellent PC skills; competent in standard Windows applications.</li><li>Passion for customer service and commercial acumen.</li><li>Excellent communication and presentation skills.</li><li>Process-oriented and detail-minded.</li><li>Stress-resistant, results-driven, and organized.</li><li>Adaptable, creative, assertive and a genuine team player.</li><li>Willingness to travel occasionally for quality meetings and client visits.</li></ul><p><strong>Our client offers:</strong></p><ul><li>A dynamic and international work environment.</li><li>Contract until the end of June 2026.</li><li>Opportunities for skill development and career advancement.</li><li>Interdepartmental collaboration and networking.</li><li>Competitive compensation package.</li><li>Flexibility in working arrangements.</li><li>Direct impact on customer satisfaction and internal relationships.</li></ul><p>Interested? Apply today!</p><p> </p><p><em>Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.</em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi42MzExMi4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
<p>Robert Half is currently recruiting a <strong>Financial Controller (M/V/X)</strong> in Antwerp.</p><p>Our client is an established and ambitious international organization known for its high-quality products and innovative approach.</p><p><strong>The scope of responsibilities for this job include:</strong></p><ul><li>You prepare, coordinate, and monitor the annual budgets and forecasts for different entities within the group;</li><li>You analyze and control cost structures, focusing especially on financial costs such as interest, banking, and financing expenses;</li><li>You verify charged interest and financial terms according to contracts and internal parameters;</li><li>You ensure the accuracy and consistency of financed trades between banking systems and internal reporting tools;</li><li>You actively contribute to the preparation and support of group-level financial consolidation;</li><li>You support and monitor digitalization and automation of financial processes and reporting;</li><li>You work towards optimizing and integrating financial systems, including ERP, bank interfaces, reporting tools, and cloud solutions;</li><li>You support financial analyses related to budgeting, cost calculations, credit insurance, and profitability;</li><li>You identify risks, deviations, and optimization opportunities, and translate these into concrete proposals.</li></ul><p><strong>The requested qualifications for this job include:</strong></p><ul><li>You have at least 5 years of experience in controlling, audit, or finance;</li><li>You possess strong analytical skills and work with accuracy and attention to detail;</li><li>You have a solid understanding of financial reporting, budgeting, forecasting, and consolidation;</li><li>You are experienced in ERP systems and financial reporting tools;</li><li>You communicate effectively with both management and external stakeholders;</li><li>You approach your tasks hands-on, autonomously, and solution-oriented;</li><li>You are fluent in Dutch and English (French is a plus);</li><li>You hold a bachelor's or master's degree in Finance, Accounting, Economics, or a related field.</li></ul><p><strong>What does the company offer?</strong></p><ul><li>You will work with a motivated, enthusiastic team in a modern office space;</li><li>You gain opportunities for professional and personal growth;</li><li>You enjoy a competitive compensation package;</li><li>You have access to high-quality meeting and conference facilities;</li><li>You benefit from informal chill-out areas and a private rooftop terrace with a view over Antwerp;</li><li>You can use a fully equipped kitchen for healthy lunches;</li><li>You work at standing desks;</li><li>You can enjoy sports facilities, such as proximity to the city park, showers, a pool table, and weekly bootcamp sessions with colleagues.</li></ul><p>Are you interested in this challenging position? Or would you like to have more information? Apply today and we will get back to you as soon as possible.</p><p> </p><p><em>Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. </em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi43OTY3Ny4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
