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3 results for Service Delivery Manager jobs

Talent & Delivery manager
  • Belgium,
  • remote
  • Permanent
  • 0 - 0 EUR / Yearly
  • <p>Robert Half is seeking a qualified candidate to join our Managed Solutions Benelux team as Talent &amp; Delivery manager. </p><p>This is a critical role to partner with our consultancy firm Protiviti to deliver on projects, manage and attract talent and ensure high-quality outcomes and service to support our Managed solutions (MS) business growth across Benelux. This role will report into the Manager of Delivery, Managed Solutions.</p><p><strong>Project Delivery</strong></p><ul><li>Liaise with Protiviti to capture client requirements, asking relevant technical, functional, and operational questions (ideally during a joint intake with Protiviti and the client).</li><li>Create accurate project specifications to enable effective resourcing and matching.</li><li>Screen and select suitable candidates for project roles.</li><li>Present clear and accurate consultant profiles to Protiviti.</li><li>Prepare and coach candidates for interviews with Protiviti; observe or host interviews where required; guide and advise Protiviti as needed.</li><li>Collect and provide timely feedback; coordinate the end-to-end process, including all compliance requirements.</li></ul><p> </p><p><strong>Aftercare &amp; Quality Assurance</strong></p><ul><li>Conduct regular feedback and quality calls/meetings with both consultants/contractors and Protiviti engagement managers, including end-of-assignment debriefs.</li><li>Coordinate resource teams when required (on- or offsite) and liaise regularly with Protiviti engagement managers.</li><li>Support Protiviti team and the Talent solutions teams with reviews and updates.</li></ul><p> </p><p><strong>Talent Acquisition &amp; Resource Management</strong></p><ul><li>Build and maintain a network of consultants/contractors in the Benelux market, focusing on BPI, Audit &amp; Risk, Technology, and Supply Chain.</li><li>Develop strong relationships with Talent Solutions partners, who act as key resource providers for Protiviti.</li><li>Support redeployment of consultants/contractors, keeping track of top talent.</li><li>Act as an ambassador, strengthening the connection between Talent Solutions and Protiviti.</li></ul><p><ul><li>Minimum 3 years' experience in client delivery/staffing.</li><li>Fluent in Dutch and English; French is a plus.</li><li>Strong interest in talent acquisition, resource planning, and client delivery (serving Protiviti and their end clients).</li><li>Good understanding of consulting practice groups; affinity with freelancers is a plus.</li><li>Proven ability to quickly build relationships with key business partners across functions.</li><li>Excellent verbal and written communication skills across seniority levels, teams, and geographies.</li><li>Fast learner with new systems and processes.</li><li>Strong facilitator and enabler of talent.</li><li>Self-motivated, organised, and proactive team player.</li><li>Ability to identify process gaps and implement improvements.</li><li>Willingness to travel across the Benelux for meetings.</li><li>Role can be based in the Netherlands or Belgium</li></ul></p><p>In this role, you will work with many great colleagues in a hybrid working environment. We also offer you a competitive salary package for this role. A lot of attention is also paid to providing the necessary appreciation and feedback.</p><p> </p><p> </p><p><em>Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. </em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZlBlcm0uMjkxMzQuMTA4OTVAcmhpZXVyb3BlLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-09-09T15:03:28Z
Billing Manager
  • Ixelles,
  • remote
  • Permanent
  • 0 - 0 EUR / Yearly
  • <p><strong>Robert Half</strong> <strong>Talent Solutions</strong> is currently looking for a <strong>Billing Manager (m/f/x) </strong>for a permanent position based in <strong>Brussels</strong>.</p><p>Our client is a <strong>law firm</strong>.</p><p>As <strong>Billing Manager (m/f/x) </strong>you will be <strong>responsible</strong> for:</p><p><strong>You will be responsible for managing the billing team:</strong></p><ul><li>Managing the performance of the billing team, overseeing workloads, maintaining team structure, supporting development of team members, and ensuring alignment between Billing Officers and Partners</li><li>Coaching team members on achieving billing and WIP (Work in Progress) key performance indicators (KPIs), providing areas of concern report to the billers to focus on at monthly billing/WIP meetings and leading on performance management in these areas</li><li>Lead and oversee a team of Billing Officers, ensuring timely, accurate, and compliant WIP and Billing cycles by providing coaching support, implementing training to identify ways to shorten WIP to Cash cycle and balancing workloads during peaks and troughs of billing cycles</li><li>Lead the onboarding and training of new Billing Officers and review updates to the relevant training materials as required</li><li>Support the Firm's personal development initiatives and any departmental projects.</li></ul><p><strong>You will act as the Business Partner between the billing teams and partners/fee-earners</strong></p><ul><li>Serve as the primary point of billing contact for Partners, gaining a thorough understanding of business drivers and the impact of billing on financial performance</li><li>Collaborate with Legal Administration teams to provide cohesive support to Partners and their clients; ad-hoc tasks</li><li>Assist the Regional Working Capital Manager, Head of Finance and Fee Earners/Partners with ad-hoc tasks</li><li>Work with Location heads/HOO's/Head of Finance to establish, and subsequently monitor, regular billing patterns to provide more accurate forecasting and resolve any group issues</li><li>Monitor existing fee arrangements and provide commercial and practical advice on fee agreements</li><li>Build and maintain strong relationships with Partners and Heads of Finance to ensure visibility of performance is provided to these key stakeholders</li><li>Be an escalation point for Partners and Fee Earners where billing support is below expected quality and support on resolution</li><li>Review provisions and identify write-offs with the Fee-earners</li><li>Actively manage the follow-up on charge-out rates and annual update of billing rate</li></ul><p><strong>You will lead on fulfilment and optimisation of billing activities</strong></p><ul><li>Provide oversight in matter review performance with Billing Officers and drive the implementation of necessary actions to meet KPIs. Provide quality assurance of any master data or charge out rate activity taking place in the billing team</li><li>Ensure timely, efficient and accurate billing</li><li>Review WIP and billing performance with Partner groups and identify levers to improve performance</li><li>Act as a key contact for Billing Officers for escalating ad-hoc complex requests (e-bills, multi-payor matters, etc) by engaging with senior stakeholders across GSC and other offices</li><li>Coordinate the handling of complex billing issues/queries, both technical and non-technical, from Billing Officers and Clients by raising and escalating the queries to the right stakeholders</li><li>Identify ways of improvement and optimise the local billing process alongside Head of Finance and Global Process Owners/Leads</li><li>Drive local implementation of process improvements to meet office KPIs, including the creation of standard/ad-hoc reports and dashboards. Collaborate with Billing Officers, Collectors, Other finance colleagues, Fee Earners, and Partners to achieve these improvements</li><li>Escalating key issues to the Regional Working Capital Manager when necessary</li></ul><p><strong>You will also lead on WIP control and reporting</strong></p><ul><li>Work closely with Collectors and support in implementing actions for unpaid invoices and aged receivables to ensure a rigorous and efficient follow-up of the collection to meet office targets</li><li>Ensure compliance with firm's standards and guidelines including local statutory and tax requirements</li><li>Provide analysis and reporting on the WIP cull to identify inefficient billing practices and drive implementation of ways of improvement</li></ul><p>The required <strong>profile</strong> for the <strong>Billing Manager (m/f/x) </strong>position:</p><ul><li>In-depth knowledge of billing processes, including timely and accurate billing cycles, and resolving billing issues</li><li>Experience in analysing financial data and generating reports and dashboards, preferred not required</li><li>Excellent communication, interpersonal and influencing skills to collaborate and operate with Partners, Finance colleagues, and other stakeholders to drive performance improvement and if needed challenge senior stakeholders when necessary</li><li>Great team working skills and a passion for delivering results</li><li>Pro-active by nature, with a collaborative attitude, a critical thinker and willing to learn fast and take up new challenges</li><li>Ability to drive a continuous improvement mindset in your team and demonstrating a good understanding of process management and improvement methodologies</li><li>Excellent organizational and time management skills to prioritize tasks and meet deadlines</li><li>Strong management skills to effectively manage and guide a team of Billing Officers with previous experience (optional not required) in managing a team and driving performance improvement</li><li>Ability to set clear expectations of a team on what an outstanding versus good results looks like to encourage and inspire performance</li><li>Commitment to maintain high standards of quality in service delivery, with a proven ability to implement processes that ensure consistency and reliability in billing operations. Previous experience (optional, not required) in quality assurance or process improvement is advantageous</li><li>Previous experience (preferred, not required) in driving/supporting on implementing process improvements and driving efficiency</li><li>Sufficient knowledge of local VAT standards and guidelines, with prior experience in leading on accuracy and compliance in billing activities</li><li>Experienced in handling financial systems and software used for billing and invoicing is a plus, such as SAP S/4HANA, Concur, Service Now, E-Billing Platforms, Excel and MS Office Suite</li><li>5+ years of experience in billing or finance roles, preferably in a professional services or legal environment</li><li>Proficient in English and either Dutch or French</li></ul><p>Interested in this position of<strong> Billing Manager (m/f/x)</strong> at a young and dynamic company? Apply today.</p><p> </p><p><em>Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.</em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi41NjU2MS4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
  • 2025-08-26T09:51:31Z
Head of Accounting
  • Zaventem, Flemish Brabant
  • remote
  • Permanent
  • 0 - 0 EUR / Yearly
  • <p><strong>Robert Half</strong> <strong>Talent Solutions</strong> is currently looking for a <strong>Head of Accounting (m/f/x) </strong>for a permanent position based in <strong>Zaventem</strong>.</p><p>Our client is a fast growing company active in the <strong>sustainable transportation sector</strong>.</p><p>As <strong>Head of Accounting (m/f/x) </strong>you will be <strong>responsible</strong> for:</p><ul><li>Lead and manage the full financial reporting process, ensuring accurate and timely IFRS-compliant monthly and annual reports;</li><li>Collaborate effectively with the Shared Service Center (SSC), Controlling, and other internal teams to drive continuous improvements in efficiency and quality;</li><li>Serve as the primary point of contact for SSC and respond promptly and comprehensively to AG (DTAG) queries;</li><li>Manage and develop the accounting team by setting objectives, conducting performance reviews, managing workloads, and providing coaching and guidance to support team success. Plan resources to meet medium-term business demands;</li><li>Take ownership of the monthly financial reporting cycle using the MIF system, ensuring GAAP adjustments, inter-company reconciliations, and disclosure completeness are accurately delivered on time;</li><li>Collaborate with Controlling on financial adjustments, balance sheet planning, and submission of planned financial statements aligned with IMPACT data as part of the financial planning process;</li><li>Oversee the preparation and submission of annual financial statements, working closely with external auditors and management to ensure compliance and timely delivery;</li><li>Manage tax reporting within the Truck business unit, ensuring accuracy and timely submission, and coordinate with Tax Management and external advisors;</li><li>Monitor and manage credit risk by overseeing dunning processes and implementing effective controls to minimize financial exposure.</li></ul><p>The required <strong>profile</strong> for the <strong>Head of Accounting (m/f/x) </strong>position:</p><ul><li>Bachelor in Accounting or related field;</li><li>Minimum of 5 years' experience in a similar role within a corporate, international environment;</li><li>Hands-on experience with SAP and strong technical skills;</li><li>Proactive and solution-oriented mindset, with the ability to anticipate challenges and take decisive action;</li><li>Results-driven and highly organized, able to work in a structured and efficient manner;</li><li>Open to innovation and continuous improvement, eager to bring fresh ideas and drive change;</li><li>Excellent interpersonal and communication skills, with the ability to lead and motivate a team;</li><li>Flexible and adaptable, able to set and re-set priorities if needed;</li><li>Positive attitude with resilience to thrive in a fast-paced, dynamic environment;</li><li>Fluent in Dutch, French and English.</li></ul><p>Interested in this position of<strong> Head of Accounting (m/f/x)</strong> at a young and dynamic company? Apply today.</p><p> </p><p><em>Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.</em></p><img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi42MzkxOS4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
  • 2025-09-02T14:19:09Z