<p><strong>About the Company</strong></p><p>Our client is one of the leading suppliers in certain commercial equipment. Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for some customer service experts to support the smooth running of their services.</p><p> </p><p><strong>About the Role</strong></p><p>Working in the Technical Services Team you will engage directly with B2B customers, providing assistance for their service and maintenance needs in an efficient and courteous manner. Working within a team of 10, you will have ownership of a client portfolio alongside a Service Delivery Coordinator.</p><p> </p><p>This role is working Monday-Friday<strong>, 9am-5pm, 100</strong>% onsite for 3-6 months and then 3 days in the office and 2 from home per week.</p><p><strong> </strong></p><p><strong>Duties</strong></p><p>Working as a 'Service Delivery Operator', some of your duties will include:</p><ul><li>Handle a high volume of customer enquiries via phone and email</li><li>Work closely with the wider team to schedule service calls for the Service Delivery Coordinators and Technicians</li><li>Liaise with Service Technicians to ensure they have the relevant information to efficiently complete jobs</li><li>Capture all service call information in the company system - Salesforce</li><li>Provide updates to customers on the status of the job and services</li></ul><p> </p><p><strong>Skills & Experience</strong></p><p>To be a successful candidate you <strong>must</strong> have:</p><ul><li>Previous experience working in high volume customer service (phones and/or email) - <strong>essential</strong></li><li>Previous experience with Salesforce or a similar CRM - <strong>essential</strong></li><li>Ability to multi-task and prioritise</li><li>Previous experience working in a similar organisation (commercial equipment, manufacturing, operations) - <strong>desirable</strong></li></ul><p><strong> </strong></p><p><strong>Culture</strong></p><ul><li>Fun, fast paced place to work</li><li>Successful business that can offer stability and growth opportunities</li><li>Hybrid model offered once trained</li></ul><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013291300 KB</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMTc0NzUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a professional services firm with international reach and headquartered in Melbourne who pride themselves on their collaborative environment and growth opportunities afforded to employees.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You will take ownership of the service desk function and drive the smooth delivery and continuous improvement of IT services. You'll be the escalation point for the support team, helping resolve a variety of issues and ensuring high service standards.</p><p>This is a great opportunity for someone looking to grow into IT leadership or service delivery management, with exposure to coordination, stakeholder engagement, and process improvement.</p><p><strong>What you'll do:</strong></p><ul><li>Lead day-to-day service desk operations and ensure SLA compliance</li><li>Handle complex technical escalations and support resolution</li><li>Identify and implement process improvements, automation, and self-service tools</li><li>Mentor support staff and promote best practices across regions</li><li>Collaborate on IT initiatives and service delivery improvements</li><li>Support asset management, licensing, procurement, and vendor coordination</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have extensive experience working in a Service Desk capacity within an ITIL environment and be able to troubleshoot complex issues. Ideally you will have operated in a Lead or 2IC capacity.</p><p>You will need:</p><ul><li>Strong knowledge of Windows 10/11, M365, Intune, basic networking, and mobile devices</li><li>Familiarity with ITSM/ITIL practices (certification a plus)</li><li>Excellent communication and interpersonal skills with a customer-first mindset</li><li>A proactive, self-sufficient attitude with the ability to prioritise</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the Apply button.</p><p><em>Reference Number: </em>06810-0013295668 TW</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/VGhvbWFzLldhcmQuNzM4MzYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">About the Company</span></strong></p><p>Our client is one of the leading suppliers in certain commercial equipment. Sitting on over 40 years of success, they are continuing to see an increase in demand and grow, and so are looking for a Customer Support and Administration whiz to join their operations.</p><p> </p><p><strong><span style="text-decoration: underline;">About the Role</span></strong></p><p>Working within a nationwide team of 9, this role will provide efficient and effective assistance when processing B2B orders in the system (Salesforce & Microsoft Dynamics 365 Business Central) and assisting to customer enquiries regarding their orders. This role is 50% phones based, 50% database management.</p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>Some of your duties & responsibilities will include:</p><ul><li>Provide exceptional customer service when processing orders and dealing with customer enquiries</li><li>Process customer orders via Salesforce and Business Central</li><li>Ensure appropriate response to customer requests, queries, complaints, or issues</li><li>Liaise with other parts of the business (e.g., warehouse & finance) to keep customers updated on any changes to the expected arrival of their goods</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience working in a high-volume Customer + Administration support role (phones and email)</li><li>Previous experience with processing orders - <strong>highly desirable</strong></li><li>Previous experience with Salesforce and/or MS Dynamics 365 Business Central - highly desirable</li><li>Be immediately available to start!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Fun, fast paced place to work</li><li>Gorgeous newly renovated office</li><li>Free parking on site!</li><li>Hybrid model offered once trained</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013284549KB </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMjA0ODIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco, and Aldi. </p><p>They are now seeking an experienced Customer Service Officer to join a tight-knit, high-performing team initially as a temp with the view to joining the team in a permanent capacity. You'll work alongside a Business Development Representative and report to the Sales & Marketing Manager - playing a vital role in managing B2B client relationships, order processing, and service delivery.</p><p> </p><p><strong><span style="text-decoration: underline;">Role Responsibilities</span></strong></p><ul><li>Handle inbound and outbound customer enquiries via phone and email</li><li>Manage the customer service inbox and process orders accurately and efficiently</li><li>Liaise with distributors, manufacturers, and internal teams to coordinate deliveries and resolve any issues</li><li>Maintain strong product knowledge and order visibility to provide proactive updates</li><li>Identify solutions to challenges around delivery, quality, or product availability</li><li>Support continuous improvement in customer experience through a commercial lens</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong><strong><span style="text-decoration: underline;"> </span></strong></p><ul><li>Proven experience in a B2B customer service role, ideally within FMCG or food manufacturing</li><li>Strong communication skills and a solutions-focused mindset</li><li>Experience managing order processing, coordinating with internal and external stakeholders</li><li>Highly organised with strong attention to detail and time management</li><li>Confident handling high-volume enquiries via phone and email</li><li>Commercially savvy and capable of supporting business development initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. </p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No: </strong>06830-0013273910</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS45NzExOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day in office, 4 working from home!</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>6-month contract opportunity for a Customer Service super star.</p><p>Your role will be to answer telephone and online queries from a wide variety of customers including Non-Profit organisations, Suppliers, NDIS participants, Carers and Support Co-ordinators.</p><p>Monday to Friday, 9-5 p.m. Temp role, 6 months initially.</p><p><strong>Please note ***</strong> you will require a Working with Children Check, NDIS Check and valid Police Check (or be willing to attain these).</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have some great Customer Service experience within a corporate environment and enjoy helping people from all walks of life.</p><p><strong>Please note that a car is essential for this role.</strong></p><p><strong>$35.19/hour plus super.</strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p> </p><p><em><strong>Reference Number: 06830-0013291277 </strong></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNzYxMTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading hospital in Melbourne, specialising in world - class paediatric care. It operates to maintain a safe and high performing environment. They offer a growth - focused work environment and a fantastic opportunity to join a well- respected company at the forefront of its field.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>Supports facilities operations by managing compliance data and documentation.<br /> Ensures contract KPIs are met through reporting and stakeholder coordination.<br /> Requires strong organisation, attention to detail, and system proficiency.</p><p>They operate Monday - Friday, full time on site from 9am -5pm, within a minimum of eight weeks with the potential to extend.</p><p> </p><p><strong><span style="text-decoration: underline;">Duties </span></strong></p><p>Reporting to the Facilities Manager, some of your duties will include:</p><ul><li>Monitor and manage performance data to ensure contract compliance.</li><li>Liaise with help desk and maintenance teams to coordinate service delivery.</li><li>Maintain accurate documentation and support reporting requirements.</li><li>Assist in resolving operational issues and supporting continuous improvement.</li></ul><p><strong><span style="text-decoration: underline;"><br />Skills & Experience </span></strong></p><p>To be successful candidate you must have:</p><ul><li>Previous experience in a similar contract management/compliance role - <strong>essential</strong></li><li>Previous exposure to Facilities within the healthcare sector - <strong>essential </strong></li><li>Experience with FM systems (e.g. CMMS, Power BI) and Microsoft Office tools.</li><li>Ability to analyse performance data and support reporting requirements.</li><li>Excellent communication and stakeholder engagement skills.</li></ul><p><strong><span style="text-decoration: underline;"><br />Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number</em> <em>06810-0013297374</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2FybGEuc3dhbm5pZS41MDE4Ny4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
