47 results for Help Desk in Oakland Ca

IT Desktop Support Technician We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues. Responsibilities:• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.• Assist in managing student devices on campus, ensuring they are functioning efficiently.• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.• Carry out imaging on devices as required, maintaining the highest standards of accuracy.• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.• Ensure all customer credit applications are processed accurately and efficiently.• Keep accurate and up-to-date customer credit records.• Monitor customer accounts and take appropriate actions when necessary.

Desktop Support Analyst Robert Half is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format for a company in the Education industry. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is short-term contract / temporary in nature and is based in the Washington, District of Columbia, area. Responsibilities - Meet regularly and effectively with ticket submitters - Administer computer desktop support in accordance with established policies and procedures - Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Support, examine, and repair computer systems, hardware, printers, and computer peripherals - hardware repairs with the appropriate vendors - Create records of daily data communication transactions, issues and remedial actions taken or installation activities - Resolve computer problems, and give guidance on appropriate action/solutions

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in San Francisco, California. In this role, you will provide crucial support to a large number of users, manage customer service inquiries, and handle various tech-related tasks in a fast-paced environment. Responsibilities: • Provide technical assistance to 150-200 users, both in-person and remotely • Manage and resolve user inquiries, primarily focusing on password resets • Offer customer service-oriented support efficiently and effectively • Handle tickets end-to-end, ensuring user issues are resolved in a timely manner • Operate within a Mac-dominated environment, with a smaller percentage of Windows tasks • Utilize Slack heavily for internal communication and ticket bundling through Jira • Work with Google Workspace tools, including Google Docs and Google Drive • Practice Two Factor Authentication for enhanced security • Participate in office buildout and refresh projects • Maintain a proactive approach to tasks, without a heavy reliance on metrics for performance evaluation.

Project Coordinator We are offering a contract employment opportunity for a Project Coordinator in San Jose, California. The successful candidate will be an integral part of our team, focusing on supporting and coordinating various project activities. This role will be hybrid and require 2 days onsite in office. Responsibilities:• Contribute to process enhancements by documenting existing procedures, conducting team interviews, and proposing new methodologies.• Take an active role in coordinating the execution of project tasks.• Facilitate the migration of content to the new intranet platform in collaboration with the Intranet Manager and Project Manager.• Create comprehensive user manuals and training resources for end-users.• Organize training sessions and workshops to enable seamless adoption of new systems.• Promptly identify and resolve technical issues and bugs.• Undertake quality assurance testing to ensure optimal performance.• Act as a first point of contact for employees, providing guidance and answering queries.• Set up an immediate help desk following the system launch.• Facilitate meetings and document key points.• Address user requirements effectively, including the delivery of less favorable responses.• Support change management initiatives and assist the lead change manager.• Leverage in-depth knowledge of the intranet system and SharePoint to enhance operational efficiency.• Demonstrate assertiveness and decision-making skills to know when to escalate issues.• Provide direction, enforce policies, and handle repeated user inquiries effectively.

Front Desk Coordinator We are in search of a Front Desk Coordinator to join our team in the IT Software industry, based in Sunnyvale, California. This crucial role involves managing the reception area, ensuring smooth daily operations, and providing administrative support. The position offers a short-term contract employment opportunity. Responsibilities: • Ensuring the reception area is always tidy, detail oriented, and inviting. • Welcoming and assisting visitors, employees, vendors, and clients with courtesy and warmth. • Overseeing the front desk area to maintain its organization and presentation. • Adhering to visitor protocol, including the issuance of visitor badges. • Promptly informing employees of guest arrivals. • Providing information regarding office facilities and directions as needed. • Coordinating and scheduling conference room bookings as required. • Handling incoming and outgoing mail, packages, and deliveries. • Maintaining office supplies inventory and placing orders when necessary. • Engaging in clear and prompt communication with employees. • Participating in the setup and breakdown of events and employee activities. • Ensuring common office spaces and meeting rooms are clean and presentable. • Providing administrative assistance to the Operations Manager, including routine office procedures. • Assisting with travel arrangements for domestic requests. • Adhering to office security protocols and safety policies.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in South San Francisco, California. This role is within the biotech/pharma industry and will primarily involve providing technical support for hardware and software issues. Responsibilities: • Handle migration from Google Suite to M365, including email, SharePoint, and OneDrive • Utilize Slack for messaging and communication tasks • Troubleshoot access, permissions, and conference room issues • Provide both hardware and software support to resolve connectivity issues • Manage a largely MAC-based environment with the help of Jamf Pro • Maintain a portion of Windows 11 systems • Address technical concerns related to Apple devices and Mac OS • Support the technical needs of a biotech/pharma environment.

Customer Service Job Title: Customer Service Representative Schedule: Monday through Friday 8:00am to 4:45pmPay: $26.00 - $30.00 Job Responsibilities:<ul><li>Answer, screen and forward incoming phone calls</li><li>Greet and welcome guests: customers, vendors and visitors</li><li>Process orders received by phone/fax from customers and sales representatives</li><li>Handles customer requests and inquiries regarding availability, and delivery</li><li>Double check, alphabetize and file invoices</li><li>Update company sales catalogs</li><li>Other tasks as required.</li></ul>

Customer Service Representative Robert Half is currently recruiting a full-time Customer Service Representative. This position plays a vital role in ensuring customer satisfaction and efficient order processing. The successful applicant will utilize a proactive approach to manage customer requests and inquiries regarding product availability and delivery schedules in a fast-paced environment. This role is contract with possibilities of contract to hire. Apply today! Key Responsibilities: • Managing incoming phone calls, greeting guests. • Processing orders received via phone and fax from customers and sales representatives. • Checking, alphabetizing, and filing invoices. • Converting orders to Excel spreadsheets • Updating company sales catalogs. • Performing other tasks as required.

Customer Service Representative Robert Half is currently recruiting a full-time Customer Service Representative. This position plays a vital role in ensuring customer satisfaction and efficient order processing. The successful applicant will utilize a proactive approach to manage customer requests and inquiries regarding product availability and delivery schedules in a fast-paced environment. This is a contract role with possibilities to turn into a full-time role. Apply today! Key Responsibilities: • Managing incoming phone calls, greeting guests. • Processing orders received via phone and fax from customers and sales representatives. • Checking, alphabetizing, and filing invoices. • Converting orders to Excel spreadsheets • Updating company sales catalogs. • Performing other tasks as required.

Front Desk Coordinator We are seeking a Front Desk Coordinator to join our team in Santa Clara, California. This role is essential to the smooth running of our operations, as you will handle crucial administrative tasks, manage incoming calls, and provide a detail oriented and cordial welcome to all visitors. This role offers a short term contract employment opportunity. Responsibilities: • Oversee the front desk area to ensure a tidy and well-organized environment • Welcome visitors, clients, and team members cordially and with detail orientation • Manage incoming telephone calls, route calls to the correct personnel, and take necessary messages • Handle email communication by responding to inquiries and providing required information or redirecting them to the right contacts • Use your skills in Microsoft Excel and SAP B1 - Business One to carry out administrative tasks efficiently • Leverage your CSR / Customer Service Experience to provide excellent service to all our visitors and clients.

Front Desk Coordinator We are on the lookout for a Front Desk Coordinator to join our team in San Francisco, California. In this role, you'll be the first point of contact for our office, managing various administrative tasks, and ensuring a smooth and organized workplace. You will be part of a fast-paced industry, providing timely support to team members and facilitating office operations. Responsibilities: • Serve as the primary point of contact for employees and visitors, providing a warm and welcoming atmosphere • Efficiently manage mail distribution, including making labels for outgoing mail and coordinating with shipping services • Organize office space, including setting up desks for employees and ensuring a clean and efficient workspace • Utilize various tech platforms such as Gmail, SLACK, and Zendesk to streamline communication and office operations • Manage the scanning of documents, ensuring accuracy and organization in record-keeping • Stay updated on current health guidelines and ensure that they are adhered to within the office • Provide administrative support as needed, demonstrating flexibility and adaptability in a dynamic work environment • Play an active role in problem-solving, taking initiative to resolve customer inquiries and issues • Collaborate effectively with team members, contributing to a positive and productive work environment.

Office Assistant We are in the process of recruiting an Office Assistant for our team located in San Francisco, California, 94107, United States. This role is based in the Information Technology industry and offers a contract to permanent employment opportunity. As an Office Assistant, you will be involved in a variety of tasks such as managing the front desk, maintaining the office and kitchen, and providing customer service. Responsibilities:• Manage the front desk operations, providing an efficient and welcoming experience for visitors.• Answer incoming calls, ensuring queries are directed to the appropriate teams.• Maintain cleanliness and organization of the office and kitchen areas.• Deliver exceptional customer service, addressing and resolving inquiries as needed.• Ensure the reliability and accuracy of office administration tasks.• Facilitate the smooth operation of office maintenance duties in the morning.• Greet and assist guests, providing a detail oriented and friendly service.• Monitor and manage customer inquiries, providing prompt and accurate responses.• Handle office administration tasks, ensuring all processes are completed accurately and in a timely manner. ** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00410-0013137465**

Administrative Assistant Robert Half has a long term temp to hire position with a reputable coastal construction company. Our client has been in business for 25 years now. They provide commercial tenant improvements and apartment complex management services, as well as the finest quality custom homes, residential remodeling, and residential renovations. They are small but mighty team that have plans for expansion in the next five years. Please find the job description below and if interested, apply now! We are looking to get someone started in February. Do not wait, apply now! Job Description: <ul><li>Perform data entry tasks to maintain project documentation</li><li>Support the front desk operations by answering phones and directing inquiries </li><li>Aid in event planning for project-related meetings or gatherings </li><li>Assist and back up each dept from Controller/Accounting to Projects and guys in the field </li><li>Provide general office support including filing, organizing, maintaining records and much more depending on the day </li><li>Maintain and distribute project plans. • Maintain/update project records. </li><li>Creates and distributes meeting minutes. • Orders and tracks materials </li><li>Assists the project team with site safety documentation and coordination. </li><li>Assist Project Accountant with filing, data entry, and other assigned tasks </li><li>Assist Project Manager with assigned tasks.</li></ul>

Customer Service Representative We are on the lookout for a meticulous Customer Service Representative to be a part of our team. Stationed in San Jose, California, this role centers around customer service within a call center environment. The selected candidate will have the opportunity to handle customer interactions, maintain precise records, and manage customer accounts. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain precise records of customer credit • Handle customer inquiries and provide appropriate solutions • Monitor customer accounts and take necessary actions • Assist in the preparation and review of contracts, amendments, extensions, and terminations • Track and monitor contracts and related documents to ensure timely renewals • Collaborate with legal and finance departments for contract inquiries and clarifications • Answer inbound calls and manage email correspondence with customers • Use Microsoft Excel and Word to input data and manage customer information • Schedule appointments and manage order entry.

Customer Service Representative We are seeking a Customer Service Representative in the Food & Food Processing industry, based in South San Francisco, California. This role offers a contract to permanent employment opportunity, where you will be an integral part of our team, managing customer interactions, maintaining their records, and ensuring their orders are processed efficiently. Responsibilities: • Manage incoming phone calls, ensuring they are screened and forwarded appropriately • Welcome guests including customers, vendors, and visitors with a detail oriented demeanor • Efficiently handle customer orders received via phone or fax, ensuring they are processed correctly • Respond to customer inquiries regarding product availability and delivery schedules • Maintain up-to-date company sales catalogs for easy reference • Ensure all invoices are double-checked, alphabetized, and filed systematically • Handle additional tasks as required to ensure smooth operations • Utilize your skills in Microsoft Word and Order Entry for efficient data management and customer service.

Medical Customer Service Representative We are currently sourcing for Onsite Medical Customer Service Representatives for several roles with our client based in Newark, CA. These roles provide an exciting opportunity to work in a dynamic healthcare environment where exceptional customer service, accuracy, and compliance are paramount. The opportunity to transition to a full-time employee is based on performance and business needs Key Responsibilities<ul><li>Respond to a high volume of incoming telephone calls and referrals.</li><li>Assist patients with scheduling, registering, and canceling appointments.</li><li>Accurately document caller information and route calls to appropriate departments.</li><li>Identify and escalate urgent issues or operational needs as appropriate.</li><li>Navigate electronic medical records (EMR) systems to ensure patient information is current and correctly entered.</li><li>Meet and exceed quality assurance and regulatory compliance standards.</li><li>Deliver superior customer service while adhering to documented protocols and guidelines.</li><li>Utilize reference documents and knowledgebase tools to communicate accurate information about services.</li><li>Manage multi-line telephone systems effectively and perform additional department duties as assigned.</li></ul>

Property Administrator Robert Half's property management client is seeking an Assistant Property Manager for a site in Castro Valley, CA. This role is contract-to-permanent, and 100% onsite. The Assistant Property Manager is expected to assist with day-to-day functions of the Property Management Department to support meeting performance guidelines set for the individual properties. This position will also complete administrative duties for local office functions. The APM acts as a liaison between other departments and the Property Management staff at certain times for specific property related issues. Responsibilities:Assist Property Manager with the effective management of properties.Support rent collection as needed and work with the accounting department to ensure timely and accurate posting of financial data.Prepare and complete recertification, interim adjustments, file organization and setup, notices of non-compliance, and other documents.Prioritize, assign, and follow-up on maintenance service requests for TBRA/Master-Lease residential, commercial, and other office admin locations.Collect, verify, track, monitor and validate data in the PM Software (YARDI) and external logs.Work with the Accounting Department, Property Manager, and Maintenance Staff on expenses, budget variances, security deposit statements and write-offs.Perform general administrative and departmental support duties and operational tasks.Maintain front desk operations which include ordering and stocking office supply inventory, distributing mail and communications, ensuring best office practices and office equipment troubleshooting for service repairs, and monitoring entrance access to the general public. If you are interested in this Property Administrator role, submit your resume today!

Front Desk/Receptionist We are seeking a friendly and professional Receptionist / Front Desk Receptionist to be the first point of contact for our organization. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. This role is essential in providing exceptional customer service to visitors, clients, and staff, and ensuring the smooth operation of the front desk area. Responsibilities:Greeting and Welcoming:<ul><li>Warmly greet visitors, clients, and staff as they arrive at the office.</li><li>Provide excellent customer service by answering questions, providing directions, and assisting with inquiries.</li><li>Maintain a professional and welcoming demeanor at all times, representing the organization in a positive light.</li></ul>Answering and Directing Calls:<ul><li>Handle incoming calls on a multi-line telephone system, routing them to the appropriate departments or individuals.</li><li>Take messages accurately and relay them promptly to the intended recipients.</li><li>Provide basic information about the organization, its services, and office hours to callers.</li></ul>Managing Reception Area:<ul><li>Keep the reception area clean, organized, and presentable at all times.</li><li>Monitor visitor access and issue visitor badges as needed.</li><li>Manage incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients.</li></ul>Administrative Support:<ul><li>Assist with administrative tasks such as typing, filing, photocopying, and faxing.</li><li>Schedule appointments and meetings, and maintain calendars for staff as requested.</li><li>Assist with special projects, events, and other tasks as needed.</li></ul>Security and Safety:<ul><li>Monitor security cameras and ensure the safety and security of the premises.</li><li>Follow security procedures and protocols to maintain a safe environment for employees and visitors.</li><li>Respond to emergencies or incidents appropriately, following established procedures.</li></ul>

General Membership Clerk Robert Half's client in Hayward CA is in need of a temporary bilingual Spanish General Membership Clerk. Duties Include:• Provide excellent customer service• Handle daily dues processing, including accepting payments via telephone, front counter, and U.S. mail; manage cash, credit card, and check transactions; process employer dues check-off payments; and perform daily batch reconciliation• Enter membership applications and employer reports into the system• Maintain control over confidential and critical member information• Exhibit strong verbal and written communication skills• Be deadline-oriented with a keen attention to detail• Proficiency in Microsoft Office applications (Outlook, Word, Excel) is required If you are bilingual in Spanish and interested in applying for this Membership Clerk role, submit your resume today!

Project Manager - Non IT 1 Job DescriptionWhat this job involves - Event and Venue Manager is the primary lead for programs and events in a specific venue onsite at the client’s campus. They coordinate the set-up of the event management of the event vendors and serve as the primary client liaison. The Event and Venue Manager is responsible for providing exceptional client experiences through proactive communication and high touch hospitality focused service. They must demonstrate exceptional customer service and communication skills. As an Event and Venue Manager you are a subject matter in managing the overall coordination and execution of an entire program/event from an operational perspective. Venue Oversight● Coordinates and attends site inspections.● Performs regular venue audits to assure the venue is clean functional maintained.● Provide information and direction to vendors facilities staff and other service providers asrequired to ensure excellent coordination and execution of work with minimal disruption.● Manages venue calendar and oversees booking of space.● Familiar with emergency response plans and promotes practices for safety.● Ensures privacy and security of all attendees visiting the facilities.● Represents the venue in a professional manner.Event Management● Manages all operations functions and logistics for event center including scheduling ofthe conference center using client scheduling software ordering catering troubleshootingA/V and other set up issues.● Consult with event center clients to determine event needs such as space physical set-upAV and technical requirements catering and event support.● Completes overall project timeline and communication plan and facilitates prompt andaccurate handling of all details.● Schedules and leads pre-con meeting for all events.● Performs quality assurance and oversee deliverables of Catering Facilities Technologyand AV Executive Production Security Transportation and Janitorial. ● Assist in the checking in of attendees and distribution of giveaways.● Acts as primary point of contact to event attendees and guests.Client Relationships● Independently interface with day to day client contact.Administrative● Responsible for tracking and reporting changes.● Responsible for accurately inputting and tracking event information.● Follow established escalation procedures and incident reporting procedures.● Complete all tasks and projects as directed and ensure timely delivery based on deadlines.Sound like you? To apply you need to be:● Bachelor’s degree or proven experience as an event planner or organiser.● 2-6 years of experience in event planning project management hospitality event planningor related fields.

Hospitality Associate We are offering a long-term contract employment opportunity for a Hospitality Associate in San Francisco, California. As a Hospitality Associate, your role will primarily involve providing reception support, managing the front desk, and offering hospitality services during meetings and events. This role is within the industry and will be stationed in a bustling workplace environment. Responsibilities: • Provide stellar customer service and hospitality support during meetings, lunches, breakfasts, and other events. • Manage the front desk, receiving any client guests arriving for scheduled meetings. • Work closely with vendors to ensure the smooth running of events and conferences. • Maintain order and cleanliness in the kitchen and catering areas. • Keep track of catering supplies and ensure inventory is well-stocked. • Set-up conference rooms according to the daily schedule, including audio/visual equipment, furniture configuration, and food/beverages. • Clean up conference rooms after use and return property to vendors if necessary. • Tackle multiple projects and deadlines, prioritizing work to ensure efficiency. • Display excellent verbal and written communication skills in all interactions. • Participate in training processes and quickly adapt to new responsibilities and tasks.

Client Service Associate, Wealth Management If interested, please contact Yuzo Shimura on LinkedIn at Robert Half Title: Client Services AssociateLocation: Mill Valley, Hybrid Schedule (2-3 days)Salary: $85-$110k Base (Stretch DOE) + Bonus About the Company: The company is an independent SEC Registered Investment Advisor that is deeply committed to delivering exceptional service to discerning clients and actively engaging with the local community. Key Responsibilities:<ul><li>Work closely with Wealth Advisors to support high net wealth clients.</li><li>Assist in the implementation of day-to-day processes and systems including cash management, account opening and maintenance.</li><li>Coordinate with third parties including custodians, accountants, mortgage and line of credit providers.</li><li>Be attentive to client needs, maintaining accurate notes and records in the CRM.</li><li>Calculate and process client billing and drive efficiency in processes.</li></ul>

Facilities Support Specialist Job Description Summary:As a Facility Support Specialist, you will play a key role in enhancing the experience of our employees and visitors. The role involves overseeing a wide array of responsibilities like managing event setup and tear down, maintaining conference rooms, coordinating employee relocations, and carrying out facility maintenance tasks. This dynamic role requires you to maintain the smooth functioning of our facility and contribute significantly to creating a safe, neat, and welcoming environment for all our employees and guests. Essential Functions and Responsibilities:<ol><li>Event management: Arrange furniture, setup audiovisual equipment, coordinate with event organizers, and maintain cleanliness and organization of the event space.</li><li>Conference room upkeep: Restock supplies, conduct routine checks to make sure the rooms are neat, organized, and fully functional.</li><li>Employee relocation: Coordinate and execute the setting up of workstations and shifting of office furniture.</li><li>Facility support: Attend to requests and issues, perform routine maintenance tasks, and oversee the inventory of facility supplies.</li><li>Facility Maintenance: Conduct regular maintenance checks and power washing to maintain cleanliness and comply with safety and company regulations.</li><li>Building inspections: Conduct regular inspections to ensure safety and operational standards, report issues, and work with relevant departments on fixing those issues.</li><li>Work order management: Manage, prioritize and track progress of work order tickets, provide regular updates to employees for smooth facility operations.</li></ol>

Paralegal Growing boutique firm is seeking a paralegal to join their team. This role is key to our operations in the litigation industry, and involves tasks such as preparing and submitting filings, managing case schedules, maintaining case files, assisting with legal and factual research, and much more. Responsibilities:• Assist attorneys with comprehensive legal and factual research, including the preparation of case timelines and the analysis and synthesis of facts.• Organize and manage case files, client information, and records to ensure accuracy and easy retrieval.• Prepare and submit filings to State and Federal Courts and arbitration tribunals, adhering to all relevant guidelines and procedures.• Provide support in all aspects of litigation, from investigations and discovery to trial preparation, including the creation and maintenance of document databases and logs, document production, and on-site trial support.• Facilitate effective case management by maintaining organized schedules and providing timely reminders of hearings, appointments, and deadlines.• Help in the preparation of discovery requests and responses, subpoenas, pleadings, motions, correspondence, spreadsheets, and declarations.• Ensure accurate formatting, proofreading, cite-checking, and blue-book documentation.• Record time in line with ABA litigation guidelines, ensuring all case-related administrative and billable duties are performed.• Utilize skills in e-filing and e-service across multiple jurisdictions, using online file and serve portals such as PACER, CM/ECF, and File & ServeXpress.B

Receptionist Concord client is in need of a temporary Receptionist. This is a contract position lasting 4-6 weeks. Ability to communicate fluently in Spanish is required. Receptionist responsibilities:- Greeting people- Answering phones- Making copies-Fluent in Spanish If you are interested in this temporary bilingual Spanish Receptionist role, apply today!