Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience. Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your product support specialist recruitment needs.
About Time
Active Directory
Computer Hardware
Customer Service
Customer Support
Database
Documentation
EO/IR systems
Laptop Hardware
Microsoft
Salary for Product Support Specialist in San Jose, CA
$65,670 - $100,650
25th percentile
$65,670
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
$80,520
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
$100,650
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager $109,890 $135,300 $151,470 Desktop Support Analyst $72,270 $87,450 $101,310 Help Desk Tier 3 $73,590 $89,100 $105,270 Help Desk Tier 2 $60,720 $73,920 $82,830 Help Desk Tier 1 $51,810 $62,700 $69,960
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