Product Support Specialist in Reno, NV

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Reno, NV
54270 - 83430
25th percentile
54270
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
66690
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
83430
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 127170 156870 186570 Cable/Computer Technician 45900 54810 61830 Help Desk Support Manager 90450 111510 124740 Desktop Support Analyst 59400 71820 83430 Help Desk Tier 3 63990 76140 87480 Help Desk Tier 2 50220 63180 70740 Help Desk Tier 1 43740 52920 59130
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