Product Support Specialist in Memphis, TN

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Memphis, TN
48240 - 74160
25th percentile
48240
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
59280
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
74160
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 113040 139440 165840 Cable/Computer Technician 40800 48720 54960 Help Desk Support Manager 80400 99120 110880 Desktop Support Analyst 52800 63840 74160 Help Desk Tier 3 56880 67680 77760 Help Desk Tier 2 44640 56160 62880 Help Desk Tier 1 38880 47040 52560
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