Product Support Specialist Salary in Hampton Roads, VA | Robert Half

Product Support Specialist in Hampton Roads, VA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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EO/IR systems
Windows OS
Upgrades
Database
Networking
Workstatioin Support
Troubleshoot
Customer Service
Computer Hardware
Sales
Salary for Product Support Specialist in Hampton Roads, VA
49004 - 75106
25th percentile
49004
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
60085
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
75106
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 82001 100963 113029 Desktop Support Analyst 53929 65256 75599 Help Desk Tier 3 54914 66488 78554 Help Desk Tier 2 45310 55160 61809 Help Desk Tier 1 38661 46788 52205

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