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Product Support Specialist in Columbia, MO

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Columbia, MO

42884 - 65699

Low
42884
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
52601
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
65699
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 99499 122736 145974 IT Manager 91260 106048 120835 Help Desk Support Manager 70769 87246 97598 Help Desk Tier 3 50489 59995 69079 Help Desk Tier 2 40349 50066 56404 Help Desk Tier 1 34645 42039 47743 Instructor/Trainer 59150 71191 83655 Desktop Support Analyst 46898 56404 66121 Cable/Computer Technician 36335 43306 48799

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.