Product Support Specialist in Carlsbad, CA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Carlsbad, CA
60803 - 93473
25th percentile
60803
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
74718
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
93473
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 142478 175753 209028 Cable/Computer Technician 51425 61408 69273 Help Desk Support Manager 101338 124933 139755 Desktop Support Analyst 66550 80465 93473 Help Desk Tier 3 71693 85305 98010 Help Desk Tier 2 56265 70785 79255 Help Desk Tier 1 49005 59290 66248
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