NOC Technician in Mount Laurel, NJ

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applicationsEfficiently and accurately managing any assigned trouble tickets and other projects to resolutionEscalating for higher-level support to Tier II, Tier III and managementMaintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocolsProviding accurate technical and customer service support and consistent customer communicationManaging coordination of vendor services, such as telecommunications and secure data storage

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Salary for NOC Technician in Mount Laurel, NJ
66988 - 98900
25th percentile
66988
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
82225
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
98900
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Network/Cloud Architect 152950 190613 225400 Wireless Network Engineer 133113 162150 188025 Network/Cloud Manager 128225 160713 184863 Network/Cloud Engineer 122475 146913 171925 Network/Cloud Administrator 98038 119888 140588 Telecommunications Manager 106088 131963 152663 Telecommunications Specialist 75900 91713 108963

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