Help Desk Tier 3 in Fort Myers, FL

Help Desk Tier 3 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and professional certifications such as the HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-CSA) or CompTIA Server+.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that Tiers 1 and 2 help desk professionals have been unable to resolve Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Salary for Help Desk Tier 3 in Fort Myers, FL
55103 - 75330
25th percentile
55103
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
65565
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
75330
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 109508 135083 160658 Cable/Computer Technician 39525 47198 53243 Help Desk Support Manager 77888 96023 107415 Desktop Support Analyst 51150 61845 71843 Product Support Specialist 46733 57428 71843 Help Desk Tier 2 43245 54405 60915 Help Desk Tier 1 37665 45570 50918
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