Help Desk Tier 3 Salary in Durham, NC | Robert Half

Help Desk Tier 3 in Durham, NC

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolveAnalyzing and identifying trends in issue reporting and devising preventive solutionsMentoring other help desk personnel on hardware and software problem analysis and resolution

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Windows OS
EO/IR systems
Ticketing System
Microsoft
Networking
Deskside Support
Workstatioin Support
Troubleshoot
Computer Hardware
Active Directory
Salary for Help Desk Tier 3 in Durham, NC
57701 - 82541
25th percentile
57701
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
69863
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
82541
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 86164 106088 118766 Desktop Support Analyst 56666 68569 79436 Help Desk Tier 2 47610 57960 64946 Help Desk Tier 1 40624 49163 54855 Product Support Specialist 51491 63135 78919

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