Help Desk Tier 3 in Dallas, TX

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolveAnalyzing and identifying trends in issue reporting and devising preventive solutionsMentoring other help desk personnel on hardware and software problem analysis and resolution

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Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 3 in Dallas, TX
62440 - 89320
25th percentile
62440
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
75600
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
89320
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 93240 114800 128520 Desktop Support Analyst 61320 74200 85960 Help Desk Tier 2 51520 62720 70280 Help Desk Tier 1 43960 53200 59360 Product Support Specialist 55720 68320 85400
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