Help Desk Tier 2 in Little Rock, AR

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Little Rock, AR
44175 - 62225
25th percentile
44175
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
55575
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
62225
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 111863 137988 164113 Cable/Computer Technician 40375 48213 54388 Help Desk Support Manager 79563 98088 109725 Desktop Support Analyst 52250 63175 73388 Product Support Specialist 47738 58663 73388 Help Desk Tier 3 56288 66975 76950 Help Desk Tier 1 38475 46550 52013
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