Help Desk Tier 2 in Las Vegas, NV

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier IDeciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Active Directory
Apple Devices
Backup Technologies
Cisco Technologies
Citrix Technologies
Computer Hardware
Computer Hardware
Computer System
Configuration Management
Database
Salary for Help Desk Tier 2 in Las Vegas, NV
48760 - 66515
25th percentile
48760
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
59360
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
66515
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 88245 108650 121635 Desktop Support Analyst 58035 70225 81355 Help Desk Tier 3 59095 71550 84535 Help Desk Tier 1 41605 50350 56180 Product Support Specialist 52735 64660 80825

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