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Help Desk Tier 2 in Chattanooga, TN

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Chattanooga, TN

43930 - 61410

Low
43930
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
54510
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
61410
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 108330 133630 158930 IT Manager 99360 115460 131560 Help Desk Support Manager 77050 94990 106260 Help Desk Tier 3 54970 65320 75210 Help Desk Tier 1 37720 45770 51980 Instructor/Trainer 64400 77510 91080 Desktop Support Analyst 51060 61410 71990 Product Support Specialist 46690 57270 71530 Cable/Computer Technician 39560 47150 53130

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.