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Help Desk Tier 2 in Austin, TX

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Austin, TX
53940 - 75980
25th percentile
53940
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
67860
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
75980
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 136590 168490 200390 Cable/Computer Technician 49300 58870 66410 Help Desk Support Manager 97150 119770 133980 Desktop Support Analyst 63800 77140 89610 Product Support Specialist 58290 71630 89610 Help Desk Tier 3 68730 81780 93960 Help Desk Tier 1 46980 56840 63510

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