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Help Desk Tier 1 in Reading, PA

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Reading, PA
39975 - 55088
Low
39975
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
48506
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
55088
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 114806 141619 168431 IT Manager 105300 122363 139425 Help Desk Support Manager 81656 100669 112613 Help Desk Tier 3 58256 69225 79706 Help Desk Tier 2 46556 57769 65081 Instructor/Trainer 68250 82144 96525 Desktop Support Analyst 54113 65081 76294 Product Support Specialist 49481 60694 75806 Cable/Computer Technician 41925 49969 56306

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.