Help Desk Tier 1 in Milford, CT

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Milford, CT
45360 - 61320
25th percentile
45360
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
54880
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
61320
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 131880 162680 193480 Cable/Computer Technician 47600 56840 64120 Help Desk Support Manager 93800 115640 129360 Desktop Support Analyst 61600 74480 86520 Product Support Specialist 56280 69160 86520 Help Desk Tier 3 66360 78960 90720 Help Desk Tier 2 52080 65520 73360
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