Help Desk Tier 1 in Grand Rapids, MI

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Grand Rapids, MI
33755 - 45580
25th percentile
33755
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
40850
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
45580
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 71595 88150 98685 Desktop Support Analyst 47085 56975 66005 Help Desk Tier 3 47945 58050 68585 Help Desk Tier 2 39560 48160 53965 Product Support Specialist 42785 52460 65575

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