Help Desk Tier 1 Salary in Danbury, CT | Robert Half

Help Desk Tier 1 in Danbury, CT

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problemsRecognizing and escalating more difficult problems to Tier II supportLogging call activityResolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier IDeciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Windows OS
EO/IR systems
Ticketing System
Microsoft
Networking
Deskside Support
Workstatioin Support
Troubleshoot
Computer Hardware
Active Directory
Salary for Help Desk Tier 1 in Danbury, CT
44353 - 59890
25th percentile
44353
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
53675
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
59890
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 94073 115825 129668 Desktop Support Analyst 61868 74863 86728 Help Desk Tier 3 62998 76275 90118 Help Desk Tier 2 51980 63280 70908 Product Support Specialist 56218 68930 86163

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