All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level. Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problemsRecognizing and escalating more difficult problems to Tier II supportLogging call activityResolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier IDeciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation Search for Help Desk Tier 1 jobs in Cool Springs, TN or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 1 recruitment needs in Cool Springs.
Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 1 in Cool Springs, TN
39643 - 53530
25th percentile
39643
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
47975
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
53530
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 84083 103525 115898 Desktop Support Analyst 55298 66913 77518 Help Desk Tier 3 56308 68175 80548 Help Desk Tier 2 46460 56560 63378 Product Support Specialist 50248 61610 77013
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