Help Desk Support Manager in San Luis Obispo, CA

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

Looking for a help desk support manager or a help desk support manager job in San Luis Obispo?

Search for Help Desk Support Manager jobs in San Luis Obispo, CA or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk support manager staffing needs in San Luis Obispo.
Salary for Help Desk Support Manager in San Luis Obispo, CA
97988 - 135135
25th percentile
97988
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
120803
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
135135
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 137768 169943 202118 Cable/Computer Technician 49725 59378 66983 Desktop Support Analyst 64350 77805 90383 Product Support Specialist 58793 72248 90383 Help Desk Tier 3 69323 82485 94770 Help Desk Tier 2 54405 68445 76635 Help Desk Tier 1 47385 57330 64058
Tell us about the position
Permanent Placement Contract Talent
Contact information