Help Desk Support Manager in Richmond, VA

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Richmond, VA
82913 - 114345
25th percentile
82913
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
102218
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
114345
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 116573 143798 171023 Cable/Computer Technician 42075 50243 56678 Desktop Support Analyst 54450 65835 76478 Product Support Specialist 49748 61133 76478 Help Desk Tier 3 58658 69795 80190 Help Desk Tier 2 46035 57915 64845 Help Desk Tier 1 40095 48510 54203
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