Help Desk Support Manager in Nashville, TN

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Nashville, TN
85425 - 117810
25th percentile
85425
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
105315
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
117810
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 120105 148155 176205 Cable/Computer Technician 43350 51765 58395 Desktop Support Analyst 56100 67830 78795 Product Support Specialist 51255 62985 78795 Help Desk Tier 3 60435 71910 82620 Help Desk Tier 2 47430 59670 66810 Help Desk Tier 1 41310 49980 55845
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