Help Desk Support Manager in Baltimore, MD

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

Looking for a help desk support manager or a help desk support manager job in Baltimore?

Search for Help Desk Support Manager jobs in Baltimore, MD or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk support manager staffing needs in Baltimore.
Salary for Help Desk Support Manager in Baltimore, MD
87100 - 120120
25th percentile
87100
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
107380
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
120120
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 122460 151060 179660 Cable/Computer Technician 44200 52780 59540 Desktop Support Analyst 57200 69160 80340 Product Support Specialist 52260 64220 80340 Help Desk Tier 3 61620 73320 84240 Help Desk Tier 2 48360 60840 68120 Help Desk Tier 1 42120 50960 56940
Tell us about the position
Permanent Placement Contract Talent
Contact information