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Desktop Support Analyst in Norfolk, VA

Desktop Support Analyst Job Description

Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgradesWorking with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on scheduleAnalyzing and making recommendations for hardware and software standardizationCreating user accounts and managing access control based on company policies

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Salary for Desktop Support Analyst in Norfolk, VA
54390 - 76685
Low
54390
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
65415
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
76685
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Operations Manager 115395 142345 169295 IT Manager 105840 122990 140140 Help Desk Support Manager 82075 101185 113190 Help Desk Tier 3 58555 69580 80115 Help Desk Tier 2 46795 58065 65415 Help Desk Tier 1 40180 48755 55370 Instructor/Trainer 68600 82565 97020 Product Support Specialist 49735 61005 76195 Cable/Computer Technician 42140 50225 56595

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.