Desktop Support Analyst in Buffalo, NY

Desktop Support Analyst Job Description

Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgradesWorking with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on scheduleAnalyzing and making recommendations for hardware and software standardizationCreating user accounts and managing access control based on company policies

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Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Dell Technologies
Deskside Support
Desktop Hardware
EO/IR systems
Salary for Desktop Support Analyst in Buffalo, NY
51191 - 71761
25th percentile
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 77839 95838 107291 Help Desk Tier 3 52126 63113 74566 Help Desk Tier 2 43010 52360 58671 Help Desk Tier 1 36699 44413 49555 Product Support Specialist 46516 57035 71294

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