CRM Business Analyst in Rochester, MN

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goalsWorking closely with the development team to test and implement solutions for efficiency, stability and increased process performanceActing as a liaison in resolving customer issues by partnering with other service and technical teamsProviding advice to business and technology teams on CRM best practices

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Salary for CRM Business Analyst in Rochester, MN
94250 - 134750
25th percentile
94250
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
114250
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
134750
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile ERP Integration Manager 130750 160000 191750 ERP Technical Developer 113250 139000 159500 ERP Systems Analyst 106500 128750 152750 ERP Business Analyst 99250 120750 140750 CRM Developer 105750 128000 151000 Senior Consultant 96750 116000 136250
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